(800) 669-5556

gas bills

In May, natural gas prices reach their highest point in more than a decade

Many natural gas customers in Illinois are paying the highest prices in more than a decade, with most utilities charging nearly $1 a therm or more in May, according to gas price data filed with the Illinois Commerce Commission (ICC).  This latest development shows that even though winter is over,…...

Read more

Consumer advocates secure utility protections after hard winter

Throughout the pandemic, consumer advocates, state regulators and utilities have negotiated consumer protections to try to keep people connected to service. The following is a summary of the latest protections, broken down by the major utilities in the state, according to the Illinois Commerce Commission (ICC). After reading this, CUB…...

Read more

Gas prices still skyrocketing–thank goodness winter is ending

Winter is ending, and hopefully warm weather is on the way, because natural gas prices continue to be through the roof.  About 80 percent of Illinois homes heat with natural gas, and this has been their most expensive winter since the cold season of 2008-09.  Illinois’ natural gas utilities file…...

Read more

New video: Protect yourself from utility disconnections

As we approach warmer weather, many consumer protections against utility disconnection are set to be lifted March 31. Make sure to protect yourself with the following tips–and watch and share our new video.   Be proactive. If you’re having difficulty paying your bills, call your utility. Here are the direct hotlines…...

Read more

Q&A: What is the QIP surcharge on my gas bill?

What is the QIP surcharge? The Qualified Infrastructure Plant, or QIP, fee is charged by Ameren Illinois, Nicor Gas and Peoples Gas, the three biggest gas utilities in Illinois. It covers certain costs associated with replacing natural gas pipes and other work on the utilities’ gas delivery system. You may…...

Read more

CUB statement on Ameren’s $57.6 million electric rate hike

Ameren’s Illinois’ $57.6 million formula rate hike just adds to consumers’ pain in an already difficult year. In addition to this electric delivery rate hike, in 2021 consumers have endured significant increases in gas and electricity supply rates as well as a $76 million gas delivery rate hike. Ameren customers…...

Read more

CUB Executive Director David Kolata’s statement on Nicor rate hike

The following is a statement from Citizens Utility Board (CUB) Executive Director David Kolata on Nicor Gas’ $240 million rate hike.  It’s unacceptable that Nicor Gas pushed for higher rates—its third record request in four years—while people are struggling under a pandemic and the highest winter heating prices in more…...

Read more

Consumer Coalition launches campaign to eliminate gas utility surcharge

A coalition of consumer, environmental, and community advocates along with legislative champions have announced legislation to end a gas utility surcharge contributing to higher heating bills across the state. (Take action against this surcharge!) The coalition, which includes CUB, pointed to numerous examples of rapidly rising bills from one end…...

Read more

CUB staffer secures $4,800 refund from alternative supplier

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...

Read more

They’re getting richer: the ongoing battle against high utility bills

Crain’s Chicago Business reports that in the first quarter of the year—a relatively warm winter—Peoples Gas still made a record $97.6 million. That’s after two straight years of record annual profits. “It wasn’t long ago when Peoples’ profit over an entire year wouldn’t approach the nearly $100 million it collected…...

Read more