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Governor signs ban on cellphone use while driving

Talkers take note: Starting in January you’ll have to pull to the side of the road before you pick up your cellphone—or face a heavy fine. Gov. Pat Quinn signed a bill into law on Aug. 16 that bans using a handheld cellphone for any purpose while driving. Chicago and…...

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Local Phone Cost-cutter analyzes 50,000th bill!

CUB is celebrating a milestone this week: Our free online service, the Local Phone Cost-Cutter, just analyzed its 50,000th phone bill. That means the tool has shown Illinois consumers how to cut their AT&T local phone bills by $9.9 million per year—definitely a reason to celebrate! The Local Phone Cost-Cutter, created…...

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Don’t put it in a drawer! What to do with your old cellphone

                          It turns out you aren’t the only one with an old cellphone—or cellphones—sitting in a drawer somewhere. According to the EPA, only 10 percent of cellphones are recycled or reused today. We asked our Facebook fans for suggestions on what…...

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She saves big with a CUB-created Consumer’s Choice plan

One of the major consumer victories of the year was defeating AT&T when the phone giant tried to get rid of the CUB-created Consumer’s Choice plans–low-cost local calling plans it is required by law to offer. CUB has proven time and time again that these plans are necessary for consumers–consumers like Myrna Orenstein,…...

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T-Mobile offers new phone payment plan

John Legere is at it again. The quirky T-Mobile CEO, who likes to call his own industry “stupid, broken, and arrogant,” has introduced yet another promotion that we hope takes the wireless industry at least a baby step closer to its customers. On the heels of his new “Jump” plan, allowing customers to upgrade…...

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CUB contest: Name that cartoon!

This cartoon will be featured in the upcoming issue of The CUB Voice–our quarterly paper newsletter for CUB members. Come up with a caption of your own and submit it here by noon, Friday, August 2, and you could win a smart power strip to help cut down on your electric bills!…...

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Hanover Park utility bill clinic: $132 per year in customer savings

CUB’s outreach team is always on the road, visiting cities, towns and villages across Illinois to hold clinics that show consumers how to save money on their utility bills. This week was no different–CUB staffers Laura Goldberg, Ivonne Hernandez and Yami Newell took to Hanover Park and showed consumers how…...

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CUB boss calls AT&T out on bad info, phone giant says “Oops!”

When you’re part of a small consumer watchdog group fighting for the rights of 12 million Illinoisans, no job is too small. So when it appeared a consumer was getting bad information from AT&T, the boss himself stepped in to help. James Wiersum of Lombard reached out to CUB recently, saying…...

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What’s hidden in the fine print of your wireless contract?

How many of us are guilty of signing contracts or agreeing to terms and conditions without really looking into the fine print? Just last year, Carnegie Mellon researchers published a report showing that it would take the average Internet user 76 work days to weed through all the privacy policies…...

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U.S. Cellular’s sale to Sprint: Three things you should know

As of May 17, U.S. Cellular finalized the sale of its Midwestern markets to Sprint, forcing many Illinois consumers to switch their cellphone service to another carrier. Both companies sent out information to current U.S. Cellular customers in the area, but it may be confusing or overwhelming. So we want…...

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