CUB's Help Center

Having Trouble Paying Your Utility Bills?

  • Last year, state regulators and consumer advocates negotiated protections for utility customers having a hard time affording their bills. If you are having difficulty paying your utility bills, contact your utilities to learn your options. Read CUB’s fact sheet (Spanish version).
  • If you have a specific question about assistance to pay your energy bills in Illinois, call the Help Illinois Families Hotline, at 1-833-711-0374, or visit the Help Illinois Families website. (The site includes a fact sheet in Spanish.)
  • Read our LIHEAP fact sheet and infographics (English and Spanish)
  • If you have a complaint about a utility company, fill out CUB’s complaint form, or call 1-800-669-5556.

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CUB Services

  • Use CUB’s toll-free Consumer Hotline and online complaint system: If you have a complaint or question about your utility service, please do not hesitate to call CUB, 1-800-669-5556, to talk to an expert 9 a.m. to 4 p.m. Monday through Friday, or to file a complaint online.
  • Sign up for a free bill analysis: Complete this form, and CUB’s team of consumer advocates will conduct a free review of your gas, electric and telecom bills to find ways for you to save! A CUB representative will contact you within 5 business days to set up a consultation. This service is also available in Spanish. (Please read more about this CUB service.)
  • Attend one of CUB’s virtual events: Past webinars include home energy savingsIllinois’ new solar programs and reducing robocalls and cutting your cable bill.
  • Have CUB hold a virtual event: We will hold special virtual events for community groups. These presentations can cover a number of utility-related and clean energy topics, such as reducing your utility costs, Illinois’ solar options and programs, how to sign up for good energy efficiency programs and special pricing plans such as Hourly Pricing and Power Smart Pricing. If your community group is interested in such a program, please email Nitsaniyah Fitch, CUB’s outreach coordinator.
  • Use our library of free consumer publications: Get more information on our Clean EnergyElectricGasTelecom/Internet and Water pages.

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