CUB's Help Center: Responding to COVID-19
Consumer Alert: High Gas Prices, Moratorium on Shut-offs Ending
- Read our consumer alert about high gas prices in April. For energy efficiency information, visit our Clean Energy page, order our Guide to Going Green, and see tips here and here.
- The utility moratorium on shut-offs ends April 1–read our news release and check out our newly updated fact sheet (version in Spanish). If you’re having a hard time affording your utility bills, please call your utility to see what payment options and financial assistance are available to help keep your heat on during the pandemic.
Having trouble paying your utility bills?
- Low-income families in the state of Illinois can apply for financial assistance to help pay for gas or electric bills through the Low Income Home Energy Assistance Program (LIHEAP) until May 31, 2021. If you have a specific question about assistance to pay your energy bills in Illinois, call the Help Illinois Families Hotline, at 1-833-711-0374, or visit the Help Illinois Families website. (The site includes a fact sheet in Spanish.)
- Watch this webinar: Energy Assistance During COVID (English and Spanish)
- Read our LIHEAP fact sheet and share our infographics (English and Spanish)
- Read our fact sheet on the protections available to utility customers struggling to pay their bills (version in Spanish).
- If you have a complaint about a utility company, fill out CUB’s Complaint form.
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CUB's Virtual Services
The CUB team is working from home and postponing all community events until further notice. However, we are well-equipped to continue to perform all of our important tasks for as long as this crisis lasts. Please:
- Use CUB’s toll-free Consumer Hotline and online complaint system: If you have a complaint or question about your utility service, please do not hesitate to call CUB, 1-800-669-5556, to talk to an expert 9 a.m. to 4 p.m. Monday through Friday, or to file a complaint online. (We will be answering phones and processing complaints from home.)
- Email your utility bills for a free analysis: Send a copy of your most recent electric, natural gas and telecom bills to CUB at ubc@citizensutilityboard.
org. We will analyze them for potential ways to save and give you clean energy tips. (Please read more about this CUB service.)
- Attend one of CUB’s virtual events: Here’s a rundown of our March events. (Past webinars include home energy savings, Illinois’ new solar programs, and reducing robocalls and cutting your cable bill.)
- Have CUB hold a virtual event: We will hold special virtual events for community groups. These presentations can cover a number of utility-related and clean energy topics, such as reducing your utility costs, Illinois’ solar options and programs, how to sign up for good energy efficiency programs, and special pricing plans such as Hourly Pricing and Power Smart Pricing. If your community group is interested in such a program, please email Joe Giamberdino, CUB’s outreach coordinator.
- Use our library of free consumer publications: During a crisis like this, outlandish theories gain traction on social media and scam artists try to take advantage of people. Read our tips, and be sure to follow our WatchBlog for more news. Get tips on our Clean Energy, Electric, Gas, Telecom/Internet and Water pages.
- Order our free Guide to Home Savings (View our entire guide catalogue.)
- CUB’s guide: Utility services during the COVID-19 public health emergency
- CUB’s podcasts.
- Struggling to pay your bills? These resources can help
- COVID-19 crisis: 5 phone numbers utility customers should know
- Spending more time at home? Keep your utility bills low
- Do-It-Yourself Home Energy Audit
- There’s a lot of misinformation out there. Arm yourself with the facts: World Health Organization and the State of Illinois.