CUB's Help Center: Responding to COVID-19
The Latest News
- First and foremost, please stay safe and healthy. Gov. Pritzker has issued a stay-at-home order for Illinois. Read what that means here.
- Take action: Tell President Trump to support CUB’s Utility Customers’ Bill of Rights during this crisis.
- There’s a lot of misinformation out there. Arm yourself with the facts with these reliable sources of information: World Health Organization and the State of Illinois.
- The Illinois Commerce Commission (ICC) has enacted protections for utility customers: Read CUB’s statement and fact sheet.
- Check out CUB’s guide on how telecom, cable, electric, gas and water utilities are offering extra benefits to assist customers during the crisis.
The CUB team is working from home and postponing all community events until further notice. However, we are well-equipped to continue to perform all of our important tasks for as long as this crisis lasts. Until then, please use:
- CUB’s toll-free Consumer Hotline and online complaint system: If you have a complaint or question about your utility service, please do not hesitate to call CUB, 1-800-669-5556, to talk to an expert 9 a.m. to 4 p.m. Monday through Friday, or to file a complaint online. (We will be answering phones and processing complaints from home.)
- Virtual Utility Bill Clinics: Our in-person events may be postponed, but we are offering another option in the meantime. Consumers can email us their utility bills, and we will analyze them for potential ways to save and give people clean energy tips. That means Illinois consumers can receive the same service we provide at our events—but from the comfort and safety of their own homes. (Please read more about this CUB service here.)
- Online events: We will hold special virtual events for Illinois community groups that request it. These presentations can cover a number of utility-related and clean energy topics, such as how to reduce your utility costs, Illinois’ community solar program and other solar options, how to sign up for good energy efficiency programs, and special pricing plans such as Hourly Pricing and Power Smart Pricing. If your community group is interested in such a program, please email Anairis Boror, CUB’s outreach coordinator.
- Helpful information: During a crisis like this, outlandish theories gain traction on social media and scam artists try to take advantage of people. Consumer advocates are issuing warnings about hucksters selling products they claim will protect them from COVID-19. Don’t fall for it! (Read our tips, and be sure to follow our WatchBlog for more news.)
In these uncertain financial times, the last thing Illinois consumers need is higher utility bills. That’s why our legal and policy teams will continue to fight for cleaner, more affordable energy and challenge billions of dollars in current and future rate hikes. That includes:
- Challenging Ameren Illinois’ $102 million natural gas rate-hike request.
- Advocating for the Clean Energy Jobs Act (CEJA) to protect ComEd customers from up to $864 million in higher bills.
- Fighting for pro-consumer legislation in the State Capitol to protect water, internet and gas customers.
- CUB’s guide: Utility services during the COVID-19 public health emergency
- Struggling to pay your bills? These resources can help
- COVID-19 crisis: 5 phone numbers utility customers should know
- Check these 3 things off your utility to-do list
- Spending more time at home? Keep your utility bills low
- 4 Coronavirus headlines you might have missed: Shut-offs, Wi-Fi, scams, dirty cellphones
- CUB’s Virtual Utility Bill Clinic
- Serving consumers in a crisis: New CUB service helps Glen Ellyn resident cut costs
- COVID-19 crisis: How agencies that distribute energy assistance are impacted