CUB's Help Center

Having Trouble Paying Your Utility Bills?

  • Last year, state regulators and consumer advocates negotiated protections for utility customers having a hard time affording their bills. Consumers must contact their utilities to access these protections and prevent disconnection. Read CUB’s fact sheet about the provisions (Spanish version).
  • Low-income families in the state of Illinois can apply for financial assistance to help pay for gas or electric bills through the Low Income Home Energy Assistance Program (LIHEAP) until May 31, 2021. If you have a specific question about assistance to pay your energy bills in Illinois, call the Help Illinois Families Hotline, at1-833-711-0374, or visit the Help Illinois Families website.(The site includes a fact sheet in Spanish.)
  • Watch this webinar: Energy Assistance During COVID (English and Spanish)
  • Read our LIHEAP fact sheet and infographics (English and Spanish)
  • If you have a complaint about a utility company, fill out CUB’s complaint form.

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CUB Services

  • Use CUB’s toll-free Consumer Hotline and online complaint system: If you have a complaint or question about your utility service, please do not hesitate to call CUB, 1-800-669-5556, to talk to an expert 9 a.m. to 4 p.m. Monday through Friday, or to file a complaint online.
  • Email your utility bills for a free analysis: Send a copy of your most recent electric, natural gas and telecom bills to CUB at ubc@citizensutilityboard.org. We will analyze them for potential ways to save and give you clean energy tips. (Please read more about this CUB service.)
  • Attend one of CUB’s virtual events: Past webinars include home energy savingsIllinois’ new solar programs and reducing robocalls and cutting your cable bill.
  • Have CUB hold a virtual event: We will hold special virtual events for community groups. These presentations can cover a number of utility-related and clean energy topics, such as reducing your utility costs, Illinois’  solar options and programs, how to sign up for good energy efficiency programs and special pricing plans such as Hourly Pricing and Power Smart Pricing. If your community group is interested in such a program, please email Joe Giamberdino, CUB’s outreach coordinator.
  • Use our library of free consumer publications: Get more information on our Clean EnergyElectricGasTelecom/Internet and Water pages.

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