CUB's Help Center: Responding to COVID-19
The Latest News
- Major Illinois utilities have extended the moratorium on shut-offs for another month, until September. According to a statement from state regulators, that includes Ameren Illinois, Aqua Illinois, ComEd, Illinois American Water, Nicor Gas, Peoples Gas and North Shore Gas.
- The Illinois Commerce Commission (ICC) has approved a new consumer protection plan for large utility customers in response to the pandemic: Read CUB’s fact sheet on the protections. The ICC entered into a separate agreement with small utilities, such as MidAmerican. Read CUB’s fact sheet on those protections.
- Low-income Chicago residents who need assistance paying for their water/sewer bills during this difficult time should find out more about the City of Chicago’s water Utility Billing Relief program.
- Read about CUB’s services during this crisis.
- The CUB staff wishes you all health and safety. There’s a lot of misinformation out there. Arm yourself with the facts: World Health Organization and the State of Illinois.
The CUB team is working from home and postponing all community events until further notice. However, we are well-equipped to continue to perform all of our important tasks for as long as this crisis lasts. Until then, please use:
- CUB’s toll-free Consumer Hotline and online complaint system: If you have a complaint or question about your utility service, please do not hesitate to call CUB, 1-800-669-5556, to talk to an expert 9 a.m. to 4 p.m. Monday through Friday, or to file a complaint online. (We will be answering phones and processing complaints from home.)
- Virtual Utility Bill Clinics: Our in-person events may be postponed, but we are offering another option in the meantime. Consumers can email us their utility bills, and we will analyze them for potential ways to save and give people clean energy tips. That means Illinois consumers can receive the same service we provide at our events—but from the comfort and safety of their own homes. (Please read more about this CUB service here.)
- Online events: We will hold special virtual events for Illinois community groups that request it. These presentations can cover a number of utility-related and clean energy topics, such as how to reduce your utility costs, Illinois’ solar options and programs, how to sign up for good energy efficiency programs, and special pricing plans such as Hourly Pricing and Power Smart Pricing. If your community group is interested in such a program, please email Joe Giamberdino, CUB’s outreach coordinator.
- CUB’s webinars: We’ll be hosting webinars until we can safely work with consumers face-to-face. We’ve covered a whole menu of topics, including home energy savings, Illinois’ new solar programs, and reducing robocalls and cutting your cable bill.
- Helpful information: During a crisis like this, outlandish theories gain traction on social media and scam artists try to take advantage of people. Consumer advocates are issuing warnings about hucksters selling products they claim will protect them from COVID-19. Don’t fall for it! Read our tips, and be sure to follow our WatchBlog for more news.
- Order our free Guide to Home Savings
- CUB’s guide: Utility services during the COVID-19 public health emergency
- Struggling to pay your bills? These resources can help
- COVID-19 crisis: 5 phone numbers utility customers should know
- Spending more time at home? Keep your utility bills low
- Do-It-Yourself Home Energy Audit