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alternative suppliers

We’ve seen too many rip-offs like this

Bryan McDaniel, CUB’s director of governmental affairs, gave this report after a recent utility bill clinic in Elgin: Last night I sat down with a nice woman by the name of “Paige.” Paige does not have her own car and someone gave her a ride to the event. She had…...

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Watch your wallet: Electric/gas scammers prey on Illinois consumers

Be on high alert if someone approaches you with a utility “discount” that’s too good to be true: CUB is constantly getting complaints about alternative electric and gas suppliers using predatory sales tactics. Most customers in Illinois can choose a company other than the regulated utility to be their electric…...

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How do I know if I’m with an alternative supplier?

If your electric or natural gas bill skyrockets unexpectedly, you may have inadvertently signed up with an alternative supplier. You should know where to look on your bill to determine if you’re with an alternative supplier. For more information, get CUB’s “Guide to Avoiding Electric Rip-offs” and “Guide to Avoiding…...

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CUB statement on new consumer protections for IL electric customers

  Statement:  Although we disagree with efforts by the Joint Committee on Administrative Rules to weaken certain consumer protections, the new rules are a step in the right direction to protect Illinois consumers from misleading marketing by alternative power suppliers. You can’t have a healthy electricity market without strong consumer…...

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CUB helps Roselle consumer get $500+ refund

Thanks to CUB’s help, retiree Helen Conrades had a little celebration on St. Patrick’s Day—light beer over ice—and some kind words for the consumer group. “Love, love, love you,” said the Roselle woman, who was celebrating a $539 refund check she had just received from an alternative gas supplier. “My…...

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Beware bad gas deals

With federal predictions that we could pay the lowest winter heating bills in more than a decade, be careful to avoid bad gas deals peddled by alternative suppliers. For roughly 15 years, Northern Illinois consumers have been able to choose another company to supply their natural gas–other than the regulated utilities, North…...

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“No solicitors”

Are you fed up with aggressive and misleading door-to-door marketing? At CUB, we consider it our duty to defend consumers from deceptive business practices from alternative electric and gas suppliers (We even helped negotiate $570,000 in consumer refunds from suppliers in 2015). But we need your help to accomplish this…...

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CUB’s summer vacation

“You have made a tremendous difference in our lives. You made us feel like someone is looking out for the little guys.” Two young parents, for whom CUB helped get the gas turned back on, said those kind words to us in a recent email. We live for helping Illinois…...

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End door-to-door sales!

Sick of alternative energy suppliers knocking at your door?  We are, too! Illinois residents have the option of choosing their gas and electric suppliers.  With the lure of new customers, many alternative gas and electric suppliers have sent representatives through neighborhoods to try to attract business. Having the freedom to choose your…...

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Consumer collects $598.13 electric refund with CUB’s help

By Samantha Vercellino Doreen, of Country Club Hills, couldn’t figure out why her power bills were becoming unusually expensive. Not wanting to be left in the dark, she headed to a CUB speaking engagement in Richton Park for answers. At the event, she sat down with Community Service Liaison Aimee…...

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