Below is our gallery of new infographics, including an important update on utility consumer protections during the COVID-19 crisis. CUB thanks the Heising-Simons Foundation for a generous grant that helped us create this series of infographics about important consumer issues. Important utility customer protections during the COVID-19 Crisis Are you…...
CUB staffer secures $4,800 refund from alternative supplier
If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...
Five things to remember about your bills
In our first-ever “virtual utility bill clinic,” CUB members from 64 different cities across Illinois submitted their utility bills to get CUB’s unique utility-bill checkup service from the comfort of their own homes. CUB holds 400-500 events a year, but the virtual clinic was an attempt to reach people who…...
Ameren customers: Is your community power deal still saving you money?
Ameren Illinois’ power price has dropped significantly, so if you’re with a community power deal, it’s possible that the utility’s supply price is beating it. Read these frequently asked questions. What is Ameren’s power price over the next year? Ameren Illinois’ price is 4.561 cents per kilowatt-hour (kWh) through September,…...
Working hard for consumers in Springfield
Legislative update by Bryan McDaniel, CUB Director of Governmental Affairs A cold, snowy winter isn’t going to stop CUB from advocating on your behalf at the state Capitol. During the summer months I attend CUB outreach events in order to experience firsthand the best part of working at CUB, helping…...
CUB’s NEW Gas & Electric Guide
We are happy to announce that after months of research and writing by CUB’s experts, we are releasing an online Gas and Electric Guide, the first such publication in CUB’s 35-year history. This free handbook is a comprehensive guide to all the rules and regulations that govern how gas and electric utilities should…...
