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consumer education

Shopping for electricity/gas? Become a detail person

We have a database full of people who signed up for what they thought was a good deal from an alternative electric or gas supplier–before they got slammed with an extremely high rate. If you want to shop in the electric or gas markets in Illinois, or if you’re approached…...

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The 5 questions you should ask every time you open your electric or gas bill

CUB staffs more than 400 events a year, which means on average not a day goes by where CUB isn’t somewhere showing someone how to save money. Our utility-bill clinics are great events, but we want to empower consumers to do their own bill analysis. Read our how-to article, “5…...

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Free CUB guide: Protect yourself from online crooks

NOTICE: CUB’s newest publication is Internet Privacy: A Guide to Protecting Yourself Online. (You may have heard WBBM radio report on the guide over the holidays.) If you’ve read the guide, please tell us what you think. We like to hear your comments so we can improve our library of…...

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A message from Steve, a CUB Volunteer

My name is Steve, and one way I give back to my community is as a CUB member and volunteer. I’m proud of the work we’ve done this year—and one of my favorite moments is when I saved two customers from paying for an outrageous gas rip-off. So far, I’ve…...

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New EDF/CUB study shows potential of real-time pricing to cut power bills

Ninety-seven percent of a sample of Commonwealth Edison (ComEd) customers would have saved money in 2016—without changing their electricity use—had they participated in a “real-time pricing” program in which power prices change hourly, according to new research released today. In a broad, first-of-its-kind study, Environmental Defense Fund (EDF) and the Citizens…...

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How do I know if I’m with an alternative supplier?

If your electric or natural gas bill skyrockets unexpectedly, you may have inadvertently signed up with an alternative supplier. You should know where to look on your bill to determine if you’re with an alternative supplier. For more information, get CUB’s “Guide to Avoiding Electric Rip-offs” and “Guide to Avoiding…...

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Tell Congress: Protect my Privacy!

Almost 143 million U.S. consumers — nearly half the country — may have had their personal data stolen when hackers targeted credit rating agency Equifax in “the most brazen failure to protect consumer data we have ever seen,” according to Massachusetts Attorney General Maura Healey. Members of Congress have demanded…...

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Equifax data breach: What you need to know

What happened? On Sept. 7, the credit reporting agency Equifax announced that hackers had broken into its computer network, exposing the personal information of up to 143 million U.S. consumers — nearly half the country. At first Equifax reported that the hack happened between May 13 and July 29. But…...

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7 tips for better cable/Internet customer service

Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...

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