Most natural gas utilities have lowered their rates for April, marking the fourth consecutive month of falling prices. Compared to a year ago, we’re paying less across the board for natural gas. The price per therm you will pay for natural gas in April, also known as the Purchased Gas…...
Tell President Trump: Keep our utility service reliable and affordable
In an emergency like this, affordable utility service is vital, and that’s an important point to make with our leaders. Please tell President Trump about CUB’s Utility Customers’ Bill of Rights, and urge him to support state and federal policies that will keep our electric, gas and telecom service reliable…...
Serving consumers in a crisis: New CUB service helps Glen Ellyn resident cut costs
As the world adapts to Coronavirus, so does CUB. We recently launched a service—virtual utility bill clinics—to replace our popular in-person events until the public health crisis ends. Our first virtual bill inquiry came from Alma, a consumer with alternative supplier Constellation Energy. She emailed copies of her electric and…...
COVID-19 crisis: How agencies that distribute energy assistance are impacted
Agencies that distribute Low Income Home Energy Assistance Program (LIHEAP) funds to help people afford their utility bills have been affected by COVID-19. The chart below gives a summary of those agencies. UPDATE for all utility customers: If you have a question about assistance programs to help you pay your…...
COVID-19 crisis: 5 phone numbers utility customers should know
In a crisis like this, communication is key. All utility customers should keep these numbers handy. No. 1: Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661) Spanish: 1-800-95-LUCES (1-800-955-8237) Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661 Ameren: Residential: 1-800-755-5000 Business: 1-800-232-2477 Nicor: Emergencies, or to speak to someone about your account or billing information: is…...
We asked, you answered: your top money-saving utility tips
Some of our best sources of information are Illinois consumers who tell us what they’re doing to save money. Last week, we asked you to submit your money-saving utility tips. You shared a lot of good advice, everything from assessing your phone plan to switching to LEDs. Below, we’ve highlighted…...
Make sure to order CUB’s free, money-saving guides (in honor of our 35th anniversary)
As part of CUB’s 35th anniversary celebration, we have spent 2019 producing a series of free, money-saving guides. If you haven’t already, please order these publications. We will immediately email you a free, printer-friendly copy. CUB’s Guide to Cutting Your TV Costs 10 Ways To Cut Smartphone Data Waste CUB’s Guide to Fighting Robocalls CUB’s Gas…...
New power prices for Oct. 1, 2019 to May 31, 2020
Did you know that ComEd and Ameren are charging new prices for electricity? It’s important to know what these prices are in order to make an apples-to-apples comparison with alternative electric supplier offers (called the “price to compare”). WARNING: These prices are likely your best bet—since 2015, Illinois consumers with…...
