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CUB’s guide: Telecom/internet/cable/utility services during the COVID-19 public health emergency

CUB has compiled a list of benefits utilities and telecom/internet/cable providers are offering customers during the COVID-19 crisis. Details on the response of telecom/internet/cable providers are immediately below. Scroll down to see the second chart outlining the response of electric, gas and water utilities. CUB is reviewing this list on…...

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Statement by CUB Executive Director David Kolata on ICC Consumer Protection Measures Amid COVID-19 Crisis

We thank state regulators for their pro-consumer actions today. These are uncertain times, and the last thing consumers need is to have their utility service interrupted, or to have their health threatened by alternative supplier sales representatives knocking on their doors. As this public health crisis unfolds, we need to…...

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CUB, consumer advocates fight to end reckless spending by gas utilities

Fed up with reckless spending by Peoples Gas, ratepayers, consumer advocates, and Chicago City Councilmembers are pressing the natural gas utility for answers about a growing heating affordability crisis in the City. “We have a responsibility to our constituents. We owe nothing to Peoples Gas,” said Ald. Byron Sigcho-Lopez (25th),…...

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Check these 3 things off your utility to-do list

Now that COVID-19 has us all keeping our distance from the outside world, it might be productive (and healthy for your outlook) to take a brief break from the dreary headlines and check a few things off your utility to-do list. 1. Haven’t had the chance to get your bills…...

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Proposed ordinance would make Chicago national leader in preparing for EV boom

A Chicago City Council Committee on Monday passed an ordinance that Ald. Brendan Reilly said will “land the City of Chicago at the top of all cities in North America when it comes to planning for the future of electric vehicles.”  Approved by the Committee on Zoning, Landmarks and Building…...

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Spending more time at home? Keep your utility bills low

With Coronavirus sending employees and students home for quarantine or social distancing, you may find yourself and your family members cooped up inside. That means more people using tablets and computers, opening and closing the refrigerator, turning on lights, and adjusting the thermostat. If you don’t take the proper precautions,…...

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4 Coronavirus headlines you might have missed: Shut-offs, Wi-Fi, scams, dirty cellphones

As Coronavirus continues to spread, headlines have been saturated with news about the disease, also known as COVID-19. CUB picked a few news stories from the bunch that are helpful for consumers’ pocketbooks and health. Leaders call on utilities to half shut-offs during public health crisis. Gov. J.B. Pritzker and…...

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A message from CUB’s Executive Director: Responding to COVID-19

Dear Illinois consumers: Now that the World Health Organization has declared COVID-19 (also known as Coronavirus) a global pandemic, I want to let you know that the Citizens Utility Board (CUB) will continue to serve you through this public health crisis, while doing our part to limit this hazard from…...

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CUB’s Virtual Utility Bill Clinic

Because of concerns about COVID-19 (also known as Coronavirus), we are bringing back a popular service: virtual utility-bill clinics. How it works: Send us your electric, natural gas, and telecom bills. A CUB specialist will look them over to see if you’re signed up with an alternative supplier or if…...

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March update: Gas prices continue downward trend—but higher prices could be on the horizon

Most natural gas utilities decreased or maintained their price from last month and all  lowered their rates from March 2019. This general trend has continued for three consecutive months, but federal officials predict that could come to an end soon. Here’s our monthly review of gas prices:   Illinois Gas, a…...

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