(800) 669-5556

iPhone customer “filled with glee” after avoiding $999 fee

Thanks to CUB’s help, a Chicago woman saved almost $1,000. According to a CUB complaint, Doretha started experiencing problems with her iPhone this past June—but an AT&T agent told her she qualified for a new phone. The only reason she considered the offer, Annie said, is because AT&T said she…...

Read more

Marion man wins CUB’s cable giveaway

Thomas from Marion has just won $50 off his next cable bill. The 77 year old’s name was pulled from more than 3,000 people who responded, enthusiastically, to CUB’s Cable Quick Poll. “It’s a long shot winning anything anymore, so I’m excited,” Thomas said. “But I’m still waiting to win that $300…...

Read more

Smart thermostat survey: ‘It saved me 16% on last year’s heating and air conditioning costs’

As part of a recent survey, we asked smart thermostat owners to give a review of the devices. Check out what some of them said. (Remember, up to $150 in rebates are available for smart thermostats.) David T.; Chicago: It saved me 16% on last year’s heating and air conditioning costs. Gayle…...

Read more

East Galesburg man wins CUB Voice Giveaway

Congratulations to Henry, of East Galesburg, for winning The CUB Voice’s Green Giveaway. Henry’s name was randomly selected out of 253 CUB Voice subscribers who entered the giveaway in our summer edition. He wins $100 plus an energy efficiency gift of his choice: a solar cellphone charger or a water-powered…...

Read more

Q&A: The Attorney General’s Settlement with Ethical Electric

Illinois Attorney General Lisa Madigan has reached a settlement with a Washington, D.C.-based  alternative electricity supplier, Ethical Electric Inc., for misleading direct mail solicitations of its “green” offers. Under the settlement, Ethical, which has been a top source of consumer questions or complaints to CUB, promises to pay customers refunds.…...

Read more

Fight for a $30 M Ameren rate cut

You may have heard that Ameren proposed a $14 million electric rate cut, to take effect on Jan. 1, 2017. Now, CUB and other consumer advocates have analyzed Ameren’s filing—and we argue that the company owes you an even bigger decrease: $30 million. Here’s how you can help us in…...

Read more

ICC report: Northern Illinoisans losing money with alternative electric suppliers

By Sagar Dommaraju Northern Illinois consumers with alternative electricity suppliers have lost $188.6 million over the last two years, according to the Illinois Commerce Commission (ICC) in an  annual electric competition report. The ICC’s Office of Retail Market Development said in its annual report that Illinois consumers with another supplier lost…...

Read more

Win a Thermostat: Quick Poll Deadline Extended!

By Sagar Dommaraju CUB has extended the deadline for its smart thermostat giveaway to midnight Wednesday, August 3. Take CUB’s quick poll and you could be randomly selected to win a free smart thermostat, valued at up to $250. If you take the poll, we’ll also send you information on smart…...

Read more

From the CUB archives: Great moments in “customer service”

This 2005 letter is in our Hall of Fame of goofy customer service. The poor guy was one of many in Orland Park to complain about skyrocketing water bills–and Illinois-American Water said his grass was too green!...

Read more

Happy consumer: Versus AT&T, ‘CUB’s service was superior’

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

Read more