Amid high energy prices, the Citizens Utility Board (CUB) is urging consumers who are struggling to pay their utility bills to call their utilities immediately to learn about protections available to stay connected to service. Some of those safeguards expire July 31. “It’s been a rough year for utility customers,…...
With energy prices skyrocketing, advocates urge power grid operator to stop delays on new generation
Illinois legislative leaders and CUB are urging the power grid operator in Central and Southern Illinois to fast track renewable energy projects that could reliably power 4.5 million homes and help relieve energy problems in the region. At a news conference July 21, legislative leaders criticized the Midcontinent Independent System…...
Need to call your utility? Here’s a list of utility hotlines
Your utility bills will always list a number you can call if you need to reach the company that provides you with service. But if you don’t have your bill handy, CUB compiled a list. Utility hotlines ComEd: Residential: 1-800-EDISON-1 (1-800-334-7661) Spanish: 1-800-95-LUCES (1-800-955-8237) Business: 1-877-4-COMED-1 (1-877-426-6331) Emergencies: 1-800-334-7661 Payment arrangements and credit issues; 1-800-334-7661…...
In May, natural gas prices reach their highest point in more than a decade
Many natural gas customers in Illinois are paying the highest prices in more than a decade, with most utilities charging nearly $1 a therm or more in May, according to gas price data filed with the Illinois Commerce Commission (ICC). This latest development shows that even though winter is over,…...
CUB Statement on $83 Million Ameren Rate-Hike Request
Ameren Illinois customers have just suffered through one of the most expensive winter heating seasons in more than a decade, and now they face an $83 million electric rate-hike request. This is bad news for consumers, and it’s why we’re working to ensure the consumer-friendly rate-setting system (created by the Climate…...
Consumer victory: Advocates praise passage of HB 4281 in Illinois
The Citizens Utility Board (CUB) is joining with Illinois officials in praising the state General Assembly for unanimously passing legislation that prevents a misleading marketing tactic that has tricked consumers for years and in some cases caused them to pay hundreds of dollars in extra costs. Last week, the Illinois…...
