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Cellphone

Shouldn’t you be able to ‘unlock’ a cellphone that YOU own?

Love your smartphone but not your wireless carrier? You might be out of luck. Last October, the Library of Congress adjusted its interpretation of the Digital Millennium Copyright Act (DMCA). The result is it’s now illegal for customers to “unlock” smartphones without first getting their carrier’s permission—even if they own…...

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Time to break up with your smartphone?

This summer, my smartphone and I celebrated our two-year anniversary. We didn’t do anything fancy to celebrate—just sent a few text messages and watched a video on YouTube. To me, it’s still the same handheld device that took my breath away in the Verizon store two years ago, but lately…...

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Governor signs ban on cellphone use while driving

Talkers take note: Starting in January you’ll have to pull to the side of the road before you pick up your cellphone—or face a heavy fine. Gov. Pat Quinn signed a bill into law on Aug. 16 that bans using a handheld cellphone for any purpose while driving. Chicago and…...

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Don’t put it in a drawer! What to do with your old cellphone

                          It turns out you aren’t the only one with an old cellphone—or cellphones—sitting in a drawer somewhere. According to the EPA, only 10 percent of cellphones are recycled or reused today. We asked our Facebook fans for suggestions on what…...

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T-Mobile offers new phone payment plan

John Legere is at it again. The quirky T-Mobile CEO, who likes to call his own industry “stupid, broken, and arrogant,” has introduced yet another promotion that we hope takes the wireless industry at least a baby step closer to its customers. On the heels of his new “Jump” plan, allowing customers to upgrade…...

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What’s hidden in the fine print of your wireless contract?

How many of us are guilty of signing contracts or agreeing to terms and conditions without really looking into the fine print? Just last year, Carnegie Mellon researchers published a report showing that it would take the average Internet user 76 work days to weed through all the privacy policies…...

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U.S. Cellular’s sale to Sprint: Three things you should know

As of May 17, U.S. Cellular finalized the sale of its Midwestern markets to Sprint, forcing many Illinois consumers to switch their cellphone service to another carrier. Both companies sent out information to current U.S. Cellular customers in the area, but it may be confusing or overwhelming. So we want…...

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Five ways cellphone companies could get better

CUB is all about consumer choice, and we think the cellphone industry is in need of a makeover. Here are a few changes we’d like to see: 1. Pay-for-what-you-use data pricing. We’ve already told you about how badly smartphone customers are overpaying on bloated data plans. A key remedy would…...

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New CUB guide: Top tips to cut your smartphone bill

Ever feel like the smartphones are taking over? The Pew Research Center recently reported that for the first time ever more than half of American adults, 56 percent, own smartphones. In my family, at least, it does seem like the iPhone is taking over our bank account—and I’m sure I’m…...

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Text me a dollar! The facts on P2P money transfers

Ever wish you could pay the babysitter by tapping a screen, or reimburse your roommate for utilities without writing a check? Peer-to-Peer (P2P) payment transferring allows you to send money to another person’s bank account by text, email, or even bumping smartphones. Your bank may offer this service (Bank of America…...

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