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5 security tips for your cell phone

With maps, music, cameras, web browsing, and email capabilities, owning a cell phone can make you feel pretty invincible.  But did you know that your mobile phone can also leave you vulnerable to scary viruses and identity theft? When we think “Internet security,” our thoughts often don’t stray from our…...

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What’s the deal with my data?

Cell phones have changed a lot since they were introduced 40 years ago (remember those old brick phones?).  Nowadays, not only can you talk and text from your mobile phone, but you can send email, play games, navigate trips, check the weather and listen to music. But all those bells and…...

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CUB helps a grieving husband

After Aurora resident William Schweihs lost his wife, Louise, in April,he didn’t expect the headache he received from Verizon. Fortunately, CUB was there to help. William’s wife had been on a prepaid cellphone plan with Verizon, and her plan required her to maintain a balance to pay for her use. So…...

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AT&T’s big move could save customers $15/month

Following T-Mobile’s lead, AT&T over the weekend took a step to end what one writer called “the phone subsidy scam.” It’s a common practice to get a big discount on a new smartphone, and then pay off the balance of the device’s price tag through higher monthly fees over a…...

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Giving Tuesday: For CUB, ALL the battles are big

In honor of “Giving Tuesday”–the national day to support nonprofits–CUB has created this nifty Holiday eCard, with the CFL candle theme, pictured here. It allows people to honor friends and family this Holiday season–and support CUB’s fight for lower utility bills. That fight made headlines this year, as we helped to…...

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FCC to consumers: Here, you take the keys!

It’s hard to believe that it’s actually illegal to take a smartphone to a new carrier, without getting your old carrier’s permission, even if you’ve already paid for the device in full. In fact, it’s so absurdly illegal that the maximum penalty is a $500,000 fine and up to five years…...

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A gut punch to cellphone scam artists

We hope this is the beginning of the end for the insidious “cramming” scam. The nation’s big four cellphone companies are voluntarily banning most premium texting services from their bills–charges that have been a major culprit in the scam. The agreement was pushed by 45 state attorneys general, including Illinois’…...

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Five things to remember when buying a new cellphone

Two months ago I was debating whether or not to buy a new smartphone. My contract was over, my once powerful smartphone had lost its lightning speed, and I realized I was paying a premium monthly charge for a cellphone subsidy I had long since paid off. The internal debate raged…...

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From the CUB files: Top 5 worst consumer horror stories

As CUB approaches its 30th anniversary, we’ve compiled a list of some of the worst consumer horror stories we’ve ever heard. What better way to celebrate Halloween? 1) The phone plan that ate my bank account! It sounds like the title of a 1950s creature feature, but, unfortunately, it’s reality for…...

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CUB’s Consumer Advocacy Team: Meet the CUB crew fighting for you!

Each year, CUB’s Consumer Advocacy Department handles nearly 10,000 calls, emails and letters from Illinoisans with questions or complaints about utility service. The team has saved individuals thousands of dollars by identifying errors on electric, gas and phone bills. Consumer Advocacy Director Sandra Marcelin-Reme said a lot of problems stem from…...

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