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10 Tips to Cut Your Cellphone Bill

In just a few decades, the use of mobile devices has become ubiquitous (more than 90 percent of households now use wireless mobile service)—but that hasn’t made bills any more affordable. In fact, one of the biggest complaints we hear in the field is about bloated cellphone bills. With new features, expensive data…...

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7 tips to cut down on data

With more and more cellphone carriers eliminating wasteful “unlimited” data plans, it’s time to start thinking about how you can cut down on data usage and save money. Whenever you send an e-mail, download a photo, or view a Web page, your phone is sending or receiving data. Unlike talk and…...

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The deal with data

When Verizon announced last week that it would do away with cumbersome long-term cellphone contracts, the company also unveiled another big change: the end of unlimited data plans.  This follows other major carriers, like AT&T, who have also been phasing out unlimited data plans in favor of tiered data packages to best fit customer…...

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Contracts begone!

Looks like two-year phone contracts are going the way of the dinosaurs. The nation’s largest cellphone provider, Verizon, announced last month that it would eliminate two-year service contracts for its customers— and the up-front phone subsidies that made those contracts attractive.   Sprint announced the same week that it would also…...

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Our Valentine to AT&T: Have a heart, don’t kill our landlines

Thank you to the 1,600+ people who signed CUB’s Valentine to AT&T. Our hearts ache alright–not for AT&T, but for the millions of Illinoisans who depend on traditional home phone service as their most reliable and affordable telecom option. AT&T has stated clearly that it wants to end their phone…...

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Don’t cut that cord yet: Why we still need landlines

The Illinois Telecommunications Act—important legislation that protects your rights and keeps telephone rates low—is up for review in 2015.  We are gearing up for a big legislative battle as we expect companies like AT&T and Frontier to attempt to completely deregulate local phone service. If Big Telecom has its way, companies would be free from the…...

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$105 million settlement another win against one nasty cellphone scam

CUB’s consumer advocates were happy to read the headlines this morning: AT&T will pay $105 million to settle claims that its customers were hit with unauthorized third-party charges. Federal regulators, Illinois Attorney General Lisa Madigan, and the nation’s other attorneys general say its the largest settlement in history involving cramming–when…...

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Smartphones, be free!

Good news out of Washington can be a rare thing, but we’ve got some! A new law has now formally reversed a goofy policy that forced consumers to get their cellphone carrier’s permission if they wanted to take their phone to another carrier. This month, the “Unlocking Consumer Choice and…...

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3 things that stink about cellphones

A recent CUB Facebook poll asked people what was most annoying about their cellphones. Guess what aggravation took top honors? 1)      High Bills: According to CTIA data, consumers with smartphones–such as an iPhone, Android, or Blackberry–use an average of about 800 MB of data per month. That’s far less than the standard 2…...

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The ‘un-carrier’ under fire over the cellphone industry’s uncomfortable truth

A federal lawsuit accusing T-Mobile of profiting off a scam called “cramming” shines a spotlight on an uncomfortable truth in the cellphone industry: Wireless companies can make lots of money off of so-called third-party charges–even when they’re fraudulent. Cramming is when third-party companies throw charges on your bill for services you didn’t authorize.…...

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