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Internet

Breaking: FCC passes unprecedented Internet privacy rules

Big news! The Washington Post reports: “Federal regulators have approved unprecedented new rules to ensure broadband providers do not abuse their customers’ app usage and browsing history, mobile location data and other sensitive personal information generated while using the Internet.” Read the full article here. Thank you to more than 4,500 CUB Action Network members who…...

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Comcast: Data caps are coming to Chicago

By Sagar Dommaraju Chicago-area Comcast customers will soon face limits to their data usage, as the company expands its nationwide data cap trials. CUB warned the caps might come to Illinois way back in December,  when the consumer group asked CUB Action Network members to sign a petition against such restrictions to…...

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Join the fight for faster Internet!

By Sagar Dommaraju The Federal Communications Commission (FCC) will vote on July 14 on new rules that would open the door to ultra-fast 5G wireless networks Not only could this legislation help spur billions of dollars in economic activity but it could also provide millions of Americans with reliable Internet…...

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For sale on the Interent: Your private info? Sign our petition to the FCC!

Nobody wants big Internet companies (like AT&T, Comcast, Time Warner and Verizon) to sell our personal info to the highest bidder. That’s why we’re happy the Federal Communications Commission (FCC) has just proposed what could be the strongest online privacy protections ever. The new rules would require Internet service providers to…...

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Send a message: Fight Internet price gouging!

Americans pay some of the highest Internet rates in the world. So why did the U.S. House of Representatives just pass H.R. 2666? The bill, which now heads to the Senate, is so broadly written that it could strip the Federal Communications Commission (FCC) of its ability to act on consumer…...

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7 tips for better cable/Internet customer service

Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...

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A horrible bill in Washington

Can you believe this? Some members of Congress seem to want consumers to stop complaining about Internet service. H.R. 2666, also known as the “No Rate Regulation of Broadband Internet Access Act,” could forbid the Federal Communications Commission (FCC) from acting on customer complaints about billing errors, data caps, overage…...

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Net neutrality still in danger!

We fought for the free and open Internet…and won. But now Big Internet is trying to roll back that victory. Cable, telecom, and wireless trade groups recently took the Federal Communications Commission (FCC) to court to overturn historic net neutrality regulations.  Those rules came about after consumers filed 4 million…...

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Bring Google Fiber to Chicago!

Shopping for Internet in Chicago can feel like a game of Monopoly: Few options, limited competition, and high prices. Fortunately, Google, Inc. may introduce Google Fiber—the company’s high-speed, high-tech Internet service—to Chicago. Finally, we’d have a little competition! The company announced in December 2015 that it was eyeing up the Windy…...

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What are we paying for?

We already pay a bundle for Internet service, and now a big Internet Service Provider (ISPs) wants to slap you with yet another fee for exceeding so-called “data caps.” Comcast recently enacted a policy in certain test markets that charges fees for customers who use more than 300 GB per month ($10 per…...

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