CUB’s Consumer Advocacy team spends most of their days answering people’s calls and emails about utility bills and service. In 2024, this team (Annie, Danielle, Sandra) handled more than 1,600 consumer inquiries, saving individual utility customers a total of $48,054. Below are examples of people whom we’ve advocated for in…...
Breaking news: In historic vote, FCC restores net neutrality protections
In a 3-2 vote, the Federal Communications Commission (FCC) Thursday restored “net neutrality” internet consumer protections. “The action we take here is good for consumers, public safety, national security and network investment,” FCC Chairwoman Jessica Rosenworcel said ahead of the vote. Rosenworcel added that the COVID pandemic showed the absolute…...
Breaking news about your cable and internet bills (opportunities to take action)
We have important updates about your cable and internet bills–some good news, some hopeful news and some bad news (along with a call to action). The good news: FCC cracks down on “junk fees” In March, the Federal Communications Commission (FCC) stood up for consumers and cracked down on deceptive…...
CUB helps secure $226 refund to overcharged Comcast customer
When Robert, a long-time CUB member from Evanston, attended a Virtual Utility Bill Clinic earlier this year, he was most interested in learning about Community Solar. He also came to learn that he had paid $226 to Comcast for cable boxes and adapters that he didn’t have. Aimee Gendusa-English, CUB’s…...
Tell Washington: Affordable Internet for All
As you read this, an estimated 20-40 million people in the United States don’t have access to high-speed internet. Amid a global pandemic, that means children blocked from e-learning and seniors cut off from online medical appointments. “The digital divide is now a matter of life and death…” the U.N.…...
Capitol Report: Bill assistance, Internet access gain support, CEJA fight rages on
Although the Coronavirus pandemic has thrown some obstacles in the path of CUB’s spring legislative agenda, the fight for the Clean Energy Jobs Act continues—and we scored a few consumer victories during the General Assembly’s special session. From May 20-23, the General Assembly met for the first time in 11…...
Sources for CUB’s Home Savings Guide
Be sure to read other CUB resources on how to save money: CUB’s Guide to Cutting Cable TV Costs CUB’s Cellphone guide “Saving on Cellphone Service” CUB Guide to Fighting Robocalls CUB’s Gas & Electric Guide: A Handbook for residential gas and electric customers in Illinois CUBHelpCenter.com Below is a…...
CUB alerts Illinois utility customers to free services during crisis
The Citizens Utility Board has announced free services for Illinois utility customers during the public health crisis and shared tips on how consumers can protect their bottom line in these uncertain times. “In the middle of this unprecedented public health and economic crisis, the last thing anyone needs to worry…...
