This month, ComEd customers are getting their small share of a $38 million refund tied to the utility’s corruption scandal. March/April ComEd bills should have the following message in the “UPDATES” section: This month’s bill includes a one-time credit designated as “Deferred Prosecution Agreement” in accordance with the Illinois Commerce Commission’s…...
ICC orders $38 million ComEd scandal refund – a step forward, but not enough
After an investigation sparked by the Climate & Equitable Jobs Act (CEJA), the Illinois Commerce Commission (ICC) has ordered scandal-plagued ComEd to give customers a $38 million refund. But CUB says it’s not enough. “A ($38 million refund) only partially compensates customers for ComEd’s misconduct — people deserve better in…...
Back-to-back consumer refunds: Over $800 in savings!
Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...
ComEd aims to reduce bills by $2/$3 per month
ComEd has announced plans to pass along to its customers about $200 million in savings from the new federal tax law. ComEd says the move, which requires Illinois Commerce Commission (ICC) approval, would decrease monthly bills for the average customer by about $2 to $3 per month. Crain’s Chicago Business points…...
ICC approves $10 million refund for Peoples Gas customers!
It’s official. The Illinois Commerce Commission (ICC) has approved an $18.5 million settlement that WEC Energy reached with Illinois Attorney General Lisa Madigan’s Office and CUB. The settlement calls for a $10 million refund for Peoples Gas customers. Yes! CUB said in a statement: We thank the ICC, led by…...
$310,800 refund for Nordic Energy customers
Nordic Energy customers have something to celebrate. Together, the staff of the Illinois Commerce Commission (ICC), Attorney General Lisa Madigan and CUB negotiated a $310,800 settlement with the alternative electric supplier to resolve complaints that the company engaged in misleading marketing and unfair sales practices. The settlement requires Nordic to…...
Big refund for Major Energy customers
When CUB conducted a review of the worst alternative electric deals in spring of 2014, we smelled something fishy. For example, we encountered several customers on plans charging up to six times the utility’s rates! And what company were those particular customers with? Major Energy. Those customer may receive justice this week.…...
CUB turns bad customer service into a $215 refund
By Samantha Vercellino Almost two years ago Helen Paul cancelled her services with the alternative supplier Kona Energy and switched back to the regulated utility. However, just recently she discovered her termination request never went through. Kona Energy was still her supplier. The Hazel Crest resident wasted no time calling…...
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