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Refund

Back-to-back consumer refunds: Over $800 in savings!

Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...

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The new tax law and your utility bills

We want to update you on an issue that’s important to your utility bills — and let you take action. You’ve seen the headlines about a change in federal tax law that led to a reduction in the corporate tax rate. But did you know that should lower your 2018…...

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ComEd aims to reduce bills by $2/$3 per month

ComEd has announced plans to pass along to its customers about $200 million in savings from the new federal tax law. ComEd says the move, which requires Illinois Commerce Commission (ICC) approval, would decrease monthly bills for the average customer by about $2 to $3 per month. Crain’s Chicago Business points…...

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ICC approves $10 million refund for Peoples Gas customers!

It’s official. The Illinois Commerce Commission (ICC) has approved an $18.5 million settlement that WEC Energy reached with Illinois Attorney General Lisa Madigan’s Office and CUB. The settlement calls for a $10 million refund for Peoples Gas customers. Yes! CUB said in a statement: We thank the ICC, led by…...

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$310,800 refund for Nordic Energy customers

Nordic Energy customers have something to celebrate.  Together, the staff of the Illinois Commerce Commission (ICC), Attorney General Lisa Madigan and CUB negotiated a $310,800 settlement with the alternative electric supplier to resolve complaints that the company engaged in misleading marketing and unfair sales practices. The settlement requires Nordic to…...

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Big refund for Major Energy customers

When CUB conducted a review of the worst alternative electric deals in spring of 2014, we smelled something fishy.  For example, we encountered several customers on plans charging up to six times the utility’s rates! And what company were those particular customers with?  Major Energy. Those customer may receive justice this week.…...

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CUB turns bad customer service into a $215 refund

By Samantha Vercellino Almost two years ago Helen Paul cancelled her services with the alternative supplier Kona Energy and switched back to the regulated utility. However, just recently she discovered her termination request never went through. Kona Energy was still her supplier. The Hazel Crest resident wasted no time calling…...

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Cold winter = refund on gas bills

Peoples Gas and North Shore Gas customer will receive a $33.5 million refund this year due to the unusually cold winter. Customers should expect to see a monthly credit on their bill, starting this month and ending in December.  Total average refunds will reach $29.50 for Peoples customers and $23 for North Shore customers,…...

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Victory? Nicor customers to see $72 million refund

A 5-0 Illinois Commerce Commission (ICC) ruling means Nicor customers will be on the receiving end of a $72 million paycheck in the near future. While we’re always happy to see customers get a refund, in this case, $72 million is not enough to undo the harm done to customers.…...

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