(800) 669-5556

ComEd

Affordability crisis: Illinois consumers grapple with overdue utility bills as winter weather draws near

Heading into what could be the most expensive heating season Illinois consumers have seen in more than a decade, many utility customers across the state are already behind on their utility bills.  Nearly 170,000 Peoples Gas customers, about 20 percent, are more than 30 days behind on their natural gas…...

Read more

Heating bills will be expensive this winter. If you need assistance, call these numbers.

Natural gas prices are double the price from 2020 and electric rates just went up, causing growing concern as cold weather draws near. Be prudent with your electric and gas usage this winter, and practice energy efficiency when possible. If you’re having a hard time paying your bills or you’ve…...

Read more

ComEd and Ameren electricity prices up in October

Electricity supply prices charged by Commonwealth Edison and Ameren Illinois have increased by 10 percent and 19 percent, respectively, as of October 1. Now that a pandemic-related ban on door-to-door marketing has been lifted, CUB warned Illinois consumers to beware of unscrupulous alternative supplier sales representatives that may try to…...

Read more

$1 Nest thermostat offer through Oct. 11

ComEd customers can now purchase a Google Nest thermostat—a device that can help you cut your heating and cooling costs—at a deep discount: $1 through Oct. 11.  Who is eligible for the $1 Nest thermostat offer?  The offer is only available to ComEd customers through the utility’s online buying platform:…...

Read more

CUB analysis: Community power deal could offer slight savings

As of July 31, 359 of 553 total active municipal aggregation deals in Illinois offer a price lower than the utility — ComEd or Ameren Illinois — according to CUB’s analysis of the Illinois Commerce Commission’s data on community power deals. Compared to last year, this is good news for…...

Read more

State: Illinois electric customers overpaid by $431 million with alternative suppliers

Illinois consumers who buy their electricity from alternative suppliers collectively paid $431 million more in the last year than they would have by sticking with their utility, according to a new report from the Illinois Commerce Commission’s Office of Retail Market Development. From May 31, 2020 through May 31, 2021,…...

Read more

CUB secures $411 refund for Chicago consumer with mixed meter issue

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, one of the outstanding advocates who staff our Consumer Hotline (1-800-669-5556). Earlier this year, Jantay secured a $411 refund for Nicoletta, a Chicago consumer who submitted a complaint about a ComEd billing issue. “Last year, I…...

Read more

Study reveals October disconnection surge

Special consumer protections and a ninefold expansion in utility bill assistance in 2020 helped keep disconnections low during widespread economic stress caused by the pandemic, with the exception of October. In October 2020, disconnections doubled as utilities lifted their ban on shut offs, according to a new Tufts University study.…...

Read more

Climate change could raise electric bills by $10.9 billion, CUB research says

Climate change will cause ComEd customers to pay an additional $10.9 billion on their electric bills over the next 30 years, a new CUB study shows. The research proves a point that CUB has long made: Climate change is bad for consumers’ bottom lines. It also underscores the importance of…...

Read more

New power prices for June 1, 2021 to September 30, 2021

As of June 1, ComEd and Ameren are charging new prices for electricity. It’s important that you know the price for electricity to protect yourself from bad deals being peddled by alternative power suppliers. Illinois consumers have lost more than $1 billion to these suppliers since 2015. Under these market…...

Read more