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Chicago Power Deal Calculator Video

Not sure which energy supplier will save you money this summer?  Watch our video to find out about a free tool– the Chicago Power Deal Calculator– that will help you decide if the City’s deal with Integrys is right for you: [youtube https://www.youtube.com/watch?v=CEkpnQ2HGj8?list=UUnBH1A1X_csFhP4sN0hZVlQ&w=560&h=315]  ...

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Comcast customer “service”

We’ve heard stories of bad customer service over the years, but this takes the cake: Tech journalist Ryan Block attempted to cancel his service with Comcast, only to endure an exasperating 18 minutes with a relentless customer service representative who refused to perform the request.   (It’s interesting to note…...

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Unbundled Internet? 3 Things to Know

I made a big decision the other day: I’m breaking up with cable TV. When I move into my new apartment in August, I am parting ways with MTV, HBO, and CNN.  And I’m not alone—more and more people are choosing to forego cable in lieu of Netflix, Hulu, and….reading?…...

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Crackdown on Cramming

Did you know that  cell phone carriers can profit up to 40 percent on fraudulent third-party fees on your bill?  We were shocked, too.  Not only do these third parties “cram” charges for services you never ordered onto your bill, but wireless carriers are taking a cut! Recently, the Federal Trade Commission (FTC) filed…...

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You voted: The worst/best utility companies in the state!

Boy, you really are mad about your cable bills! Comcast took top honors in our poll that asked Illinoisans to name the worst cable, electric, natural gas, telephone or water companies in the state. Consumers also voted on the best company, and that honor went to Nicor Gas. More than…...

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Decatur Herald & Review: Thumbs up to CUB!

The Decatur Herald & Review editorial page gave CUB a “thumbs up” for its new office in Hillsboro. Check it out: THUMBS UP! To the Citizens Utility Board for locating its first downstate office in Hillsboro. The city was chosen mainly because it is among the first communities where smart…...

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Winner of July 4th Giveaway: ‘Oh my, I am just in shock’

Congratulations to Kathy of Decatur for winning the $100 top prize in CUB’s July 4th Giveaway! “Oh my, I am just in shock,” Kathy wrote to CUB in an email. “It will help us more than you know. We are so thankful for the help. I am a supporter of…...

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Which company grinds your gears?

Over 30 years of service, we have seen all sorts of utility mischief: sky-high bills, unresponsive customer service, confusing rates. And in a year of astronomical prices and frequent rate-hike requests, we know there’s still plenty to complain about. So here’s your chance to air it out: In honor of CUB’s 30th anniversary, we’re…...

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3 things that stink about cellphones

A recent CUB Facebook poll asked people what was most annoying about their cellphones. Guess what aggravation took top honors? 1)      High Bills: According to CTIA data, consumers with smartphones–such as an iPhone, Android, or Blackberry–use an average of about 800 MB of data per month. That’s far less than the standard 2…...

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Now we’ve seen everything…

At CUB, we’re a pretty thrifty bunch– after all, we spend our days helping consumers shave money off their bills–but even we think this might be going a little far: Eligo Energy, an alternative electric supplier serving the Chicagoland area, is offering a Groupon for a $50 discount on electricity. We’ve heard of alternative electric suppliers mailing, phoning…...

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