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Consumer Advocacy

CUB “helped save my company from bankruptcy”

Kudos to Annie, CUB’s Bilingual Consumer Rights Specialist! She helped Devin correct an $82,000 mistake by ComEd that threatened to shut down his small business. “CUB is a vital resource. You guys helped save my company from bankruptcy,” Devin said. And kudos to you too! The support of Illinois consumers…...

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CUB “helped save my company from bankruptcy” with $82,000 credit

Devin B. won’t ever forget the monster ComEd bills he feared would bankrupt his small business before it even started. In March, ComEd told him he had used 293,106 kilowatt-hours (kWh) of electricity. That’s about 2,400 times his typical usage. His bill, which usually hovered around $100, ballooned to $44,226.…...

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Back-to-back consumer refunds: Over $800 in savings!

Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...

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CUB’s NEW Gas & Electric Guide

We are happy to announce that after months of research and writing by CUB’s experts, we are releasing an online Gas and Electric Guide, the first such publication in CUB’s 35-year history. This free handbook is a comprehensive guide to all the rules and regulations that govern how gas and electric utilities should…...

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‘Like magic’: Consumer Advocacy Department captures $108,000+ in savings

Each year, thousands of Illinois consumers contact CUB’s Consumer Advocacy Department (CAD), to ask a question or file a complaint about an electric, gas, or telecom/cable company behaving badly. In 2018 alone, the department saved people more than $108,000, including: • $62,082.76, for an apartment building that was the victim of…...

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$125+ million in consumer savings in 2018–$20+ billion total!

CUB’s team helped save Illinois consumers more than $125 million in 2018, adding to the $20 billion in savings since the consumer watchdog opened its doors 35 years ago. “We thank Illinois consumers for their generous support,” CUB Executive Director David Kolata said. “CUB members are the heroes in this…...

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From the CUB files: The case of the “mixed meter,” and a $495 refund

Each year, thousands of Illinoisans call CUB with complaints or inquiries about their utility companies—that includes Charlene. The 75-year-old condo resident didn’t know why her electric bill had skyrocketed. She cares about efficiency—turns off lights, unplugs unused appliances, sets the thermostat no higher than 68 degrees, and avoids energy guzzlers…...

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Consumer Alert: Does your gas bill have a charge from Nicor Home Solutions?

When’s the last time you carefully looked at your Nicor Gas bill? Is there a charge from Nicor Home Solutions tucked away among all the other charges? If there is, get the facts:  Fact: Nicor Home Solutions is NOT Nicor Gas, the regulated utility. Nicor Home Solutions is an unregulated affiliate…...

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AT&T tells her ‘the check’s in the mail;’ (but it wasn’t!)

By: Sagar Dommaraju All Barbara Hardin wanted was the $11.78 AT&T owed her. For 11 months, she called the company a dozen times to try to get her money back. She had no such luck, until CUB got involved. When the retired homecare worker first noticed that she overpaid on…...

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First Quarter Report: $58,828 in Consumer Savings

While CUB’s legal and policy teams fought $6 billion in higher rates in the first quarter of 2016, the consumer advocacy and outreach departments were busy too, helping consumers save an estimated $58,828.08. According to CUB records, the outreach department–which holds money-saving events across Illinois–showed consumers how to cut their utility…...

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