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Consumer Advocacy

CUB helps protect Verizon customer from $250 hassle

Donald had been with Verizon for almost 20 years, and he had never missed a payment. But the 82-year-old Bartonville retiree had no idea that getting a new phone would lead to a months-long hassle and Verizon slapping him with a $250 fee. That’s why he called CUB.  Donald, who…...

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CUB services helping consumers cut their utility bills $26/month

CUB services have saved participants an average of about $26 a month on their utility bills, according to a staff review.   COVID-19 may have brought CUB’s in-person events to a halt, but that hasn’t stopped CUB’s outreach team from working hard to serve consumers through online events and services. Along…...

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CUB staffer secures $4,800 refund from alternative supplier

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...

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CUB’s online service captures “remarkable savings” for CUB member

CUB staffers have been working from home due to the COVID-19 pandemic, but that hasn’t stopped our outreach team from connecting with consumers and helping them save money on their bills. CUB member Don will save about $50 a month after his gas and electric bills were analyzed by CUB’s…...

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ICC orders $1 million fine against alternative energy supplier

The Illinois Commerce Commission (ICC) has fined an alternative electricity supplier $1 million and ordered more than $34,000 in customer refunds for “admitted violations of state marketing and sales rules.” “This is a major victory for Illinois consumers, who have been ripped off by alternative energy suppliers far too many…...

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The “largest electric increase in state history”—unless Illinois passes CEJA

A Federal Energy Regulatory Commission (FERC) ruling could increase power bills for most Illinois consumers by up to $1.7 billion over the next decade—what could be the largest electric increase in state history—unless the General Assembly passes the Clean Energy Jobs Act (CEJA) in 2020. (Read CUB’s statement.)  Here’s what you…...

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CUB’s 2019 Year in Review: ‘These victories are your victories.’

In CUB’s 35th year fighting for consumers, we set a new record for staffing money-saving events, marked a historic legislative victory, and worked on cases that have the potential to secure $90 million in refunds, rate cuts and other consumer benefits. CUB Executive Director David Kolata said this work is…...

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CUB helps consumer secure $203 refund from alternative supplier rip-off

CUB’s Ivonne Rychwa helped a visitor to one of our popular utility bill clinics secure a $203 refund after being overcharged by an alternative supplier. Ivonne, CUB’s Lead Community Liaison, met Teofilo at the Round Lake Utility Bill Clinic on Aug. 19 and discovered that he was in the kind…...

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CUB “helped save my company from bankruptcy”

Kudos to Annie, CUB’s Bilingual Consumer Rights Specialist! She helped Devin correct an $82,000 mistake by ComEd that threatened to shut down his small business. “CUB is a vital resource. You guys helped save my company from bankruptcy,” Devin said. And kudos to you too! The support of Illinois consumers…...

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CUB “helped save my company from bankruptcy” with $82,000 credit

Devin B. won’t ever forget the monster ComEd bills he feared would bankrupt his small business before it even started. In March, ComEd told him he had used 293,106 kilowatt-hours (kWh) of electricity. That’s about 2,400 times his typical usage. His bill, which usually hovered around $100, ballooned to $44,226.…...

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