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…detailed information on winter storm alerts. (Illinois-specific info is here.) Follow these guidelines if you experience a power outage: Contact your support network to let people know that you are OK. Also, monitor alerts about the outage. Keep your freezers and refrigerators closed as much as possible. The refrigerator will keep food cold for about four hours. A full freezer…

With consumers facing higher heating bills this winter due to skyrocketing natural gas prices and aggressive utility spending, CUB released tips to help consumers get through an expensive winter. The watchdog has set up a special online resource, CUBHelpCenter.com, which explains why gas bills are high and offers safety and efficiency tips. In its Short-Term Energy Outlook in November, the…

Amid high energy prices, the Citizens Utility Board (CUB) is urging consumers who are struggling to pay their utility bills to call their utilities immediately to learn about protections available to stay connected to service. Some of those safeguards expire July 31. “It’s been a rough year for utility customers, and it’s so important that people keep the lines of…

…household electronics. Keep your car gas tank at least half full. What do I do during a power outage? Contact your support network. Let people in your network know that you are OK. Also, monitor alerts about the outage. (See below.) Keep your freezers and refrigerators closed as much as possible. The refrigerator will keep food cold for about four…

With an expensive summer ahead, we urge consumers to apply now for Low Income Home Energy Assistance Program (LIHEAP) funding before the May 31 deadline. Households at or below 200% of the federal poverty level are eligible for LIHEAP funding. To help consumers prepare to apply, we are holding two online events this week with the Department of Commerce and…

As Illinois utility customers enter their twelfth straight month of high heating prices, the Citizens Utility Board (CUB) issued a consumer alert to warn natural gas customers about pervasive myths that could ultimately hurt their bottom lines. (Watch CUB’s video on three actions you can take to fight high gas bills.) About 80 percent of Illinois homes heat with natural…

…you set up Ameren Alerts, you get important information straight to the palm of your hand. On your online Account Dashboard, you can sign up for some or all of these alerts: Outage alerts – You’ll receive a notification when power may be off in your area as well as estimated restoration updates, the cause of the outage and power…

…such supplies, but it never hurts to be fully prepared. Experts say that you should have enough supplies to last three days, including one gallon of water per person per day and at least a three-day supply of non-perishable food. 4. Sign up for your utility’s outage alert system. Ameren and ComEd offer a messaging service that sends you texts…

…or during power outages: Beware of strolling the neighborhood after a major storm. Stay away from fallen or low-hanging wires or anything they contact, and be especially cautious near metal fences. Stay alert for natural gas odors. If you smell natural gas, or if you hear a blowing or hissing noise, leave the area immediately and call your utility. Turn…

With Chicago-area consumers facing the possibility of hundreds of dollars in higher heating bills this winter due to skyrocketing natural gas prices and out-of-control utility spending, the Citizens Utility Board (CUB) on Monday launched an online help center to advise gas customers on how to soften the blow of these potentially crippling cost increases. The news comes as Illinois saw…