There’s an interesting published report on the health of ComEd-parent Exelon’s nuclear power plants as consumer advocates prepare for a possible battle with the energy giant. Exelon has claimed that its fleet of six nuclear power plants in Illinois are struggling and the company has been laying the groundwork for…...
Boo! Tell us your customer service horror story and you could win $25!
We thought Halloween is the perfect time to release our list of the worst customer service horror stories. Visit CUB’s Facebook page, www.Facebook.com/cubillinois, to share your own customer-service horror story by midnight Halloween for the chance to win $25 off your utility bills. After 30 years of consumer advocacy, CUB has heard its…...
Illinois, it’s energy efficiency report card time….
Illinois is the 11th most energy-efficient state, according to the ACEEE’s 2014 State Efficiency Scorecard. Despite a fall from its No. 10 rank in 2013, Illinois is still higher than most of its Midwestern neighbors. The organization ranks states based on their policies and programs that improve energy efficiency in our…...
ComEd Discounts: L-E-Delightful
We don’t want to induce a panic, but we have big news: ComEd is discounting LED light bulbs! Time to run to your nearest hardware store to take advantage of these long-lasting, energy-efficient lighting marvels. ComEd is offering the in-store instant discount as part of its Smart Ideas efficiency program. (The utility is required to offer…...
The quest for “a la carte” cable
If you’re like most cable customers, you are probably paying for more channels than you’ll ever watch. That’s because Pay TV providers like Comcast and Time Warner only offer channels as part of expensive “bundles,” rather than letting you purchase channels individually. Non-sports fans are paying for ESPN. Retirees are paying…...
The $105 million cramming settlement: what you need to know
Last week, we brought you great news: Federal regulators, Illinois Attorney General Lisa Madigan, and her counterparts from across the nation have reached a $105 million settlement with AT&T to settle claims that its customers were hit with unauthorized third-party charges. It’s a scam called “cramming,” and we couldn’t be happier to hear that authorities are…...
