(800) 669-5556

Q&A: The Attorney General’s Settlement with Ethical Electric

Illinois Attorney General Lisa Madigan has reached a settlement with a Washington, D.C.-based  alternative electricity supplier, Ethical Electric Inc., for misleading direct mail solicitations of its “green” offers. Under the settlement, Ethical, which has been a top source of consumer questions or complaints to CUB, promises to pay customers refunds.…...

Read more

Fight for a $30 M Ameren rate cut

You may have heard that Ameren proposed a $14 million electric rate cut, to take effect on Jan. 1, 2017. Now, CUB and other consumer advocates have analyzed Ameren’s filing—and we argue that the company owes you an even bigger decrease: $30 million. Here’s how you can help us in…...

Read more

ICC report: Northern Illinoisans losing money with alternative electric suppliers

By Sagar Dommaraju Northern Illinois consumers with alternative electricity suppliers have lost $188.6 million over the last two years, according to the Illinois Commerce Commission (ICC) in an  annual electric competition report. The ICC’s Office of Retail Market Development said in its annual report that Illinois consumers with another supplier lost…...

Read more

Win a Thermostat: Quick Poll Deadline Extended!

By Sagar Dommaraju CUB has extended the deadline for its smart thermostat giveaway to midnight Wednesday, August 3. Take CUB’s quick poll and you could be randomly selected to win a free smart thermostat, valued at up to $250. If you take the poll, we’ll also send you information on smart…...

Read more

From the CUB archives: Great moments in “customer service”

This 2005 letter is in our Hall of Fame of goofy customer service. The poor guy was one of many in Orland Park to complain about skyrocketing water bills–and Illinois-American Water said his grass was too green!...

Read more

Happy consumer: Versus AT&T, ‘CUB’s service was superior’

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

Read more

Join CUB’s fight for consumer protections from electric rip-offs!

As the weather gets warmer, CUB handles more reports of shady electricity sales pitches. But now, door-to-door peddlers have reached a new low. Earlier this summer, two people were arrested for trespassing after going door-to-door and trying to get residents of a Chicago apartment building to switch power suppliers. “Finally,” one customer…...

Read more

Verizon to Acquire Yahoo: Is Your Privacy For Sale?

By Sagar Dommaraju Verizon has its eyes on the lucrative advertising market, as it announced a deal to buy Yahoo for $4.8 billion. But the move, which follows Verizon’s purchase of AOL just last year, has privacy activists worried. “The acquisition of Yahoo  will help accelerate our revenue stream in digital advertising,”…...

Read more

What we’re doing on our summer vacation

By Sagar Dommaraju This summer, or any other time, CUB’s not taking a vacation from rate-hike battles. ComEd has asked for a $138 million rate increase to help pay for upgrades to the power grid. CUB’s legal team is analyzing the proposal to weed out wasteful spending. The Illinois Commerce Commission (ICC)…...

Read more

90-year-old winner of CUB’s $100 giveaway says ‘Wow!’

By Sagar Dommaraju A 90-year-old CUB member was shocked to hear that her commitment to fighting rate hikes had just won her $100. Marian signed this petition to Illinois leaders in a special CUB Voice that was sent out recently: Please stand with CUB! Fight rate hikes and push for better energy efficiency…...

Read more