A former CUB co-worker relayed this bizarre, fraudulent phone pitch he received from an alternative supplier–we’ll call the company “ACME IL Electricity.” This is a good example of the kinds of reports we get every week from Illinois consumers. My notes are in red. Alternative Supplier: “I’m calling from (ACME IL…...
Results of quick poll on Exelon Bill
Nearly 1,900 people responded to our informal survey about a push by Illinois’ biggest energy company, ComEd-parent Exelon, to raise electric bills by up to $1.6 billion–and eight out of 10 said NO to the idea. Exelon says keeping its nuclear plants open will fight climate change—and they need economic help. Opponents…...
Nuclear bailout in Illinois? Take our poll!
Exelon Corp., Illinois’ largest energy company, says keeping its nuclear plants open will fight climate change—and they need economic help. Opponents say Exelon just wants bigger profits. What do you think? Should Illinois give unprofitable nuclear plants more money if it helps fight climate change? Take our quick poll! ...
7 tips for better cable/Internet customer service
Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...
A horrible bill in Washington
Can you believe this? Some members of Congress seem to want consumers to stop complaining about Internet service. H.R. 2666, also known as the “No Rate Regulation of Broadband Internet Access Act,” could forbid the Federal Communications Commission (FCC) from acting on customer complaints about billing errors, data caps, overage…...
Join CUB’s Double Your Donation Challenge!
Today, we need your help. A generous CUB benefactor has agreed to match all donations, up to a total of $1,000, this week only! Please, join CUB’s Double Your Donation challenge so that we can fight these 2016 battles: ComEd-parent Exelon is still pressuring Springfield to raise bills by $1.6 billion over 5…...
CUB’s guide to avoiding bad gas deals
Gas customers in Illinois have the option of choosing an unregulated alternative gas company instead of the regulated utility for their gas supply. Making the right choice, however, can be hard work! And now that utility heating prices are at their lowest in nearly 15 years, it is more important than…...
