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CUB’s Consumer Advocacy Team: Meet the CUB crew fighting for you!

Each year, CUB’s Consumer Advocacy Department handles nearly 10,000 calls, emails and letters from Illinoisans with questions or complaints about utility service. The team has saved individuals thousands of dollars by identifying errors on electric, gas and phone bills. Consumer Advocacy Director Sandra Marcelin-Reme said a lot of problems stem from…...

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Energy Smart Month Quiz winner excited to get LEDs

Tim Farmer, an IT consultant from Carol Stream, won the first week’s prize in CUB’s Energy Smart Month Giveaway—four LED light bulbs with a money-saving potential of up to $400. His name was randomly chosen from more than 300 people who took a one-question quiz: “Appliances, electronics and lighting account for…...

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Good news in 6-year legal battle: Appellate Court upholds $36.7 million ComEd refund

In reporting our latest good news—the Illinois Appellate Court upheld a $36.7 million refund for ComEd customers—Crain’s Chicago Business wrote: “The wheels of utility-rate justice turn slowly.” True, being a good consumer advocate means never giving up. The ruling made public this week comes after a six-year legal fight waged by…...

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Win energy-saving prizes all month long!

October is “Energy Smart Month” at CUB, and we’re giving away a money-saving prize every week to celebrate. All you have to do is correctly answer CUB’s weekly quiz question on Facebook by noon each Friday for a chance to win. This week’s prize: 4 LED light bulbs capable of cutting…...

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Shouldn’t you be able to ‘unlock’ a cellphone that YOU own?

Love your smartphone but not your wireless carrier? You might be out of luck. Last October, the Library of Congress adjusted its interpretation of the Digital Millennium Copyright Act (DMCA). The result is it’s now illegal for customers to “unlock” smartphones without first getting their carrier’s permission—even if they own…...

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It’s a new electricity market in Illinois

Even as consumers flocked to alternative electricity suppliers to take advantage of prices that were sometimes 50 percent lower than the traditional utilities, CUB warned that this was just the honeymoon phase for the state’s power market. Now it appears that the honeymoon is over. Crain’s Chicago Business reports that…...

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Time to break up with your smartphone?

This summer, my smartphone and I celebrated our two-year anniversary. We didn’t do anything fancy to celebrate—just sent a few text messages and watched a video on YouTube. To me, it’s still the same handheld device that took my breath away in the Verizon store two years ago, but lately…...

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How do Illinois consumers feel about smart meters?

As ComEd and Ameren begin the enormous task of installing nearly 5 million digital smart meters across the state over the next decade, we polled more than 1,000 weekly e-newsletter subscribers to get their thoughts on the new technology. We also invited consumers to submit their comments and questions about digital smart meters. Find…...

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CUB hits the highway to help consumers save

CUB’s outreach department is no stranger to Illinois highways, logging thousands of miles every year up and down I-55, I-57, I-80 and everywhere in between to spread the word about saving money on utility bills. Headed by Outreach Director Sarah Moskowitz, the department is made up of Environmental Outreach Coordinator…...

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When can you expect a digital ‘smart meter?’

When Labor Day ended, nearly a decade of hard work began as ComEd initiated the long process of installing digital “smart meters” across its service territory of more than 4 million customers. The meters are part of ComEd’s $3 billion plan to modernize its power grid. So when will you…...

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