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East Galesburg man wins CUB Voice Giveaway

Congratulations to Henry, of East Galesburg, for winning The CUB Voice’s Green Giveaway. Henry’s name was randomly selected out of 253 CUB Voice subscribers who entered the giveaway in our summer edition. He wins $100 plus an energy efficiency gift of his choice: a solar cellphone charger or a water-powered…...

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South suburban mom scores smart thermostat

Saving energy and money have always been top priorities for Anam El-Jabli and her family. But the purchase of a new air conditioner last year made it hard for them to afford other appliances. Then the stay-at-home mom read about CUB’s Smart Thermostat Giveaway in the group’s weekly e-newsletter. “I’m an active follower…...

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Q&A: The Attorney General’s Settlement with Ethical Electric

Illinois Attorney General Lisa Madigan has reached a settlement with a Washington, D.C.-based  alternative electricity supplier, Ethical Electric Inc., for misleading direct mail solicitations of its “green” offers. Under the settlement, Ethical, which has been a top source of consumer questions or complaints to CUB, promises to pay customers refunds.…...

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Fight for a $30 M Ameren rate cut

You may have heard that Ameren proposed a $14 million electric rate cut, to take effect on Jan. 1, 2017. Now, CUB and other consumer advocates have analyzed Ameren’s filing—and we argue that the company owes you an even bigger decrease: $30 million. Here’s how you can help us in…...

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Act now! Fight irritating, illegal robocalls

Today, CUB asked Illinois consumers to sign a petition to fight illegal “robocalls.” It’s the perfect time to take action, now that Federal Communications Commission (FCC) Chairman Tom Wheeler has urged big phone companies to give customers free technology to block these computer-generated telemarketing calls. We’re all annoyed by these…...

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We’ve got a winner!

Anam E. of Alsip has won CUB’s Thermostat Giveaway. Congratulations Anam! Anam’s name was pulled from among 1,600 other hopefuls to win the high-tech thermostat, which allows consumers to remotely control a home’s temperature from a smartphone or tablet. CUB asked people to answer a quick poll on whether they…...

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ICC report: Northern Illinoisans losing money with alternative electric suppliers

By Sagar Dommaraju Northern Illinois consumers with alternative electricity suppliers have lost $188.6 million over the last two years, according to the Illinois Commerce Commission (ICC) in an  annual electric competition report. The ICC’s Office of Retail Market Development said in its annual report that Illinois consumers with another supplier lost…...

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Win a Thermostat: Quick Poll Deadline Extended!

By Sagar Dommaraju CUB has extended the deadline for its smart thermostat giveaway to midnight Wednesday, August 3. Take CUB’s quick poll and you could be randomly selected to win a free smart thermostat, valued at up to $250. If you take the poll, we’ll also send you information on smart…...

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From the CUB archives: Great moments in “customer service”

This 2005 letter is in our Hall of Fame of goofy customer service. The poor guy was one of many in Orland Park to complain about skyrocketing water bills–and Illinois-American Water said his grass was too green!...

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Happy consumer: Versus AT&T, ‘CUB’s service was superior’

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

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