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consumer protections

CUB alert: People struggling to pay utility bills should call their utilities to take advantage of landmark consumer protections

CUB urges Illinois consumers having difficulty paying their utility bills during the pandemic to contact their utility companies to take advantage of unprecedented consumer protections available to them. “Anybody struggling to pay their bills during the pandemic should immediately contact their utility to find out what protections are available, and…...

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Breaking: Major utilities extend moratorium on shut-offs

Major Illinois utilities have extended the moratorium on shut-offs for another month, until around September, according to a statement from state regulators. Ameren Illinois, Aqua Illinois, Consumer Gas, ComEd, Illinois American Water, Liberty, Nicor Gas, Peoples Gas, North Shore Gas and Utility Services of Illinois are among the utilities with extended moratoriums…...

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Consumer advocates fight for extended COVID-19 protections for utility customers

After a historic agreement between consumer advocates and Illinois’ major utilities, state regulators are now considering the most comprehensive COVID-19 utility relief measures in the country. This plan could serve as a national model for helping utility customers struggling to pay their bills during the worst economic crisis since the…...

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Don’t let Sen. McConnell kill net neutrality

This year, the U.S. House of Representatives listened to the 86% of Americans across the political spectrum who want net neutrality protections back, and passed the Save the Internet Act. The bill would restore internet consumer protections federal regulators killed in 2017, but it’s going nowhere. In fact, it was…...

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Executive Director’s Report

Because of CUB’s most valuable supporters, here’s an update on where we’re at with some key battles in Springfield. Also, we want to let you know about a special offer in honor of CUB’s 35th anniversary. 35 years ago this month, a small group of consumer advocates began challenging high…...

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Join the fight for stronger electric consumer protections in Illinois

We’ve got breaking news: Unregulated electricity suppliers may launch a summer lobbying campaign to weaken new consumer protections soon to be considered by state lawmakers. We need you to take action. Just days ago, the Illinois Commerce Commission (ICC) took the positive step of approving new rules designed to help…...

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CUB to would-be Peoples Gas parent: Is that all you got?

On the pages of the Chicago Tribune this week, CUB gave a message to the would-be parent of Peoples Gas and North Shore Gas: Do more for Chicago-area gas customers! On Thursday, the watchdog group was asked to react to some pro-consumer promises Wisconsin Energy made in its filing asking…...

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