Now that COVID-19 has us all keeping our distance from the outside world, it might be productive (and healthy for your outlook) to take a brief break from the dreary headlines and check a few things off your utility to-do list. 1. Haven’t had the chance to get your bills…...
4 Coronavirus headlines you might have missed: Shut-offs, Wi-Fi, scams, dirty cellphones
As Coronavirus continues to spread, headlines have been saturated with news about the disease, also known as COVID-19. CUB picked a few news stories from the bunch that are helpful for consumers’ pocketbooks and health. Leaders call on utilities to half shut-offs during public health crisis. Gov. J.B. Pritzker and…...
A message from CUB’s Executive Director: Responding to COVID-19
Dear Illinois consumers: Now that the World Health Organization has declared COVID-19 (also known as Coronavirus) a global pandemic, I want to let you know that the Citizens Utility Board (CUB) will continue to serve you through this public health crisis, while doing our part to limit this hazard from…...
CUB’s Virtual Utility Bill Clinic
Because of concerns about COVID-19, we are bringing back a popular service: virtual utility-bill clinics. How it works: A CUB specialist will look over your gas, electric and telecom bills to see if you’re signed up with an alternative supplier or if you’re paying for unnecessary products and services. We’ll…...
March update: Gas prices continue downward trend—but higher prices could be on the horizon
Most natural gas utilities decreased or maintained their price from last month and all lowered their rates from March 2019. This general trend has continued for three consecutive months, but federal officials predict that could come to an end soon. Here’s our monthly review of gas prices: Illinois Gas, a…...
It’s time to take the power back: Pass CEJA NOW!
More than 700 consumer and environmental advocates converged on Springfield this week to push for the Clean Energy Jobs Act (CEJA), encouraged by Gov. J.B. Pritzker’s pledge to pass legislation that puts “consumers and climate first.” “I’m not going to sign an energy bill written by the utility companies,” the…...
$500 refund! CUB helps save man from “awful nightmare” with alternative supplier
A Genoa resident received a $500 refund after being overcharged for months by an alternative electric and gas supplier, thanks to CUB’s Bilingual Consumer Rights Specialist Annie Warnock. When Gayle filed a complaint with Residents Energy, he was paying 15.53 cents per kilowatt-hour (kWh) for electricity — more than double…...
Federal ruling “direct attack” on Illinois, CUB’s leader testifies
A federal regulatory ruling that threatens to raise electric bills by up to $864 million a year “punishes Illinois for our successful clean energy policies” and is a “direct attack” on the state’s authority to protect its residents, CUB Executive Director David Kolata told a legislative committee today. The recent…...
