(800) 669-5556

alternative supplier

Consumer Alert: Could alt suppliers be knocking on your door again? 

Breaking News Update, Nov. 5:  Victory for Consumers! The Illinois Commerce Commission voted 3-2 today to keep the moratorium in place. Thank you to all the Illinoisans who used CUB’s Action Network to help send 1,000 messages to state regulators in favor of keeping the ban in place. Your activism makes…...

Read more

CUB review: Many community power deals no longer money savers

There was a time when municipal aggregation–electricity deals that local leaders negotiate for residents of a community–secured savings for consumers, but a new CUB review has found that most deals are no longer beating the utility rate. As of July 31, just 78 of the 555 total active municipal aggregation deals in…...

Read more

Consumer losses from alternative electric suppliers exceed $1 billion

Illinois has reached a grim milestone in the history of electric competition in the state: Residential consumers have now lost more than $1 billion to alternative electric suppliers since 2015, according to a new report from the Illinois Commerce Commission (ICC).  More than 1.67 million ratepayers are signed up with…...

Read more

CUB’s legal team tackles Coronavirus consumer protections, rate cases, alternative suppliers

In spite of the novel Coronavirus putting our lives on hold, CUB’s legal team is continuing the fight for utility customer rights and lower rates. General Counsel Julie Soderna and new Senior Attorney Eric DeBellis are currently working on about 15 cases. Here are a few highlights. Coronavirus Response In…...

Read more

Five things to remember about your bills

In our first-ever “virtual utility bill clinic,” CUB members from 64 different cities across Illinois submitted their utility bills to get CUB’s unique utility-bill checkup service from the comfort of their own homes. CUB holds 400-500 events a year, but the virtual clinic was an attempt to reach people who…...

Read more

Working hard for consumers in Springfield

Legislative update by Bryan McDaniel, CUB Director of Governmental Affairs A cold, snowy winter isn’t going to stop CUB from advocating on your behalf at the state Capitol. During the summer months I attend CUB outreach events in order to experience firsthand the best part of working at CUB, helping…...

Read more

Back-to-back consumer refunds: Over $800 in savings!

Jantay Gray, consumer advocacy assistant at CUB, recently helped two consumers land refunds–totaling $871.45! “I try my best to advocate for whom I believe to be the most vulnerable utility customers–the elderly and victims of economic disparities,” she said. Throughout the year, CUB’s Consumer Advocacy Department (CAD) takes thousands of calls…...

Read more

CUB’s guide to avoiding bad gas deals

Gas customers in Illinois have the option of choosing an unregulated alternative gas company instead of the regulated utility for their gas supply.  Making the right choice, however, can be hard work!  And now that utility heating prices are at their lowest in nearly 15 years, it is more important than…...

Read more

CUB helps granddaughter secure $1,286 refund for grandmother

By Samantha Vercellino Ever since her grandmother fell ill, Cheryl  took over the responsibility of paying her utility bills. Handling her affairs never troubled Cheryl until the 97-year old racked up $1,200 in electric and gas charges with the alternative supplier Spark Energy. Concerned her grandmother signed up with Spark…...

Read more

Now we’ve seen everything…

At CUB, we’re a pretty thrifty bunch– after all, we spend our days helping consumers shave money off their bills–but even we think this might be going a little far: Eligo Energy, an alternative electric supplier serving the Chicagoland area, is offering a Groupon for a $50 discount on electricity. We’ve heard of alternative electric suppliers mailing, phoning…...

Read more