A first-of-its-kind metric proposed by CUB and Environmental Defense Fund (EDF) will measure greenhouse gas (GHG) emission reductions due to groundbreaking smart grid improvements. The metric was developed in concert with ComEd, which became the first utility in the country to adopt this greenhouse gas measurement tool. Calculating the environmental benefits of clean…...
CUB helps Roselle consumer get $500+ refund
Thanks to CUB’s help, retiree Helen Conrades had a little celebration on St. Patrick’s Day—light beer over ice—and some kind words for the consumer group. “Love, love, love you,” said the Roselle woman, who was celebrating a $539 refund check she had just received from an alternative gas supplier. “My…...
The alternative supplier said what????
A former CUB co-worker relayed this bizarre, fraudulent phone pitch he received from an alternative supplier–we’ll call the company “ACME IL Electricity.” This is a good example of the kinds of reports we get every week from Illinois consumers. My notes are in red. Alternative Supplier: “I’m calling from (ACME IL…...
Winners of CUB’s giveaway take home smart thermostats
Congratulations to Thomas, of Walnut, and Richard, of Mount Prospect, on winning CUB’s smart thermostat giveaway. The two lucky winners beat out more than 2,000 other participants to take home the free, money-saving devices valued at about $250. For Thomas, who is in the process of moving to Putnam, winning the smart thermostat means he can…...
Results of quick poll on Exelon Bill
Nearly 1,900 people responded to our informal survey about a push by Illinois’ biggest energy company, ComEd-parent Exelon, to raise electric bills by up to $1.6 billion–and eight out of 10 said NO to the idea. Exelon says keeping its nuclear plants open will fight climate change—and they need economic help. Opponents…...
Nuclear bailout in Illinois? Take our poll!
Exelon Corp., Illinois’ largest energy company, says keeping its nuclear plants open will fight climate change—and they need economic help. Opponents say Exelon just wants bigger profits. What do you think? Should Illinois give unprofitable nuclear plants more money if it helps fight climate change? Take our quick poll! ...
7 tips for better cable/Internet customer service
Calling your cable/Internet company can be a nightmare: Endless menu options, long wait times, and frustrating negotiations with representatives. Before you tear out your hair, follow CUB’s tips to ensure a smooth customer service call. 1.) Advocate for yourself Cable/Internet is one of the few industries where the longer you are a…...
