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Act now! Fight irritating, illegal robocalls

Today, CUB asked Illinois consumers to sign a petition to fight illegal “robocalls.” It’s the perfect time to take action, now that Federal Communications Commission (FCC) Chairman Tom Wheeler has urged big phone companies to give customers free technology to block these computer-generated telemarketing calls. We’re all annoyed by these…...

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We’ve got a winner!

Anam E. of Alsip has won CUB’s Thermostat Giveaway. Congratulations Anam! Anam’s name was pulled from among 1,600 other hopefuls to win the high-tech thermostat, which allows consumers to remotely control a home’s temperature from a smartphone or tablet. CUB asked people to answer a quick poll on whether they…...

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ICC report: Northern Illinoisans losing money with alternative electric suppliers

By Sagar Dommaraju Northern Illinois consumers with alternative electricity suppliers have lost $188.6 million over the last two years, according to the Illinois Commerce Commission (ICC) in an  annual electric competition report. The ICC’s Office of Retail Market Development said in its annual report that Illinois consumers with another supplier lost…...

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Win a Thermostat: Quick Poll Deadline Extended!

By Sagar Dommaraju CUB has extended the deadline for its smart thermostat giveaway to midnight Wednesday, August 3. Take CUB’s quick poll and you could be randomly selected to win a free smart thermostat, valued at up to $250. If you take the poll, we’ll also send you information on smart…...

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From the CUB archives: Great moments in “customer service”

This 2005 letter is in our Hall of Fame of goofy customer service. The poor guy was one of many in Orland Park to complain about skyrocketing water bills–and Illinois-American Water said his grass was too green!...

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Happy consumer: Versus AT&T, ‘CUB’s service was superior’

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

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Join CUB’s fight for consumer protections from electric rip-offs!

As the weather gets warmer, CUB handles more reports of shady electricity sales pitches. But now, door-to-door peddlers have reached a new low. Earlier this summer, two people were arrested for trespassing after going door-to-door and trying to get residents of a Chicago apartment building to switch power suppliers. “Finally,” one customer…...

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Verizon to Acquire Yahoo: Is Your Privacy For Sale?

By Sagar Dommaraju Verizon has its eyes on the lucrative advertising market, as it announced a deal to buy Yahoo for $4.8 billion. But the move, which follows Verizon’s purchase of AOL just last year, has privacy activists worried. “The acquisition of Yahoo  will help accelerate our revenue stream in digital advertising,”…...

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What we’re doing on our summer vacation

By Sagar Dommaraju This summer, or any other time, CUB’s not taking a vacation from rate-hike battles. ComEd has asked for a $138 million rate increase to help pay for upgrades to the power grid. CUB’s legal team is analyzing the proposal to weed out wasteful spending. The Illinois Commerce Commission (ICC)…...

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90-year-old winner of CUB’s $100 giveaway says ‘Wow!’

By Sagar Dommaraju A 90-year-old CUB member was shocked to hear that her commitment to fighting rate hikes had just won her $100. Marian signed this petition to Illinois leaders in a special CUB Voice that was sent out recently: Please stand with CUB! Fight rate hikes and push for better energy efficiency…...

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