At CUB, we get reports that customers enrolled with alternative suppliers have been charged double or triple (or worse) for their electricity—and marketers have long preyed on the neighborhoods that can least afford to pay high power bills. That’s yet another reason we’re dedicated to making sure a new reform…...
Today CUB joined Illinois Attorney General Kwame Raoul and other consumer advocates urging the General Assembly to pass legislation to protect consumers from predatory practices and high costs from alternative energy suppliers “This legislation would right some of the wrongs in the alternative supplier industry,” said Bryan McDaniel, CUB’s Director…...
Be on high alert if someone approaches you with a utility “discount” that’s too good to be true: CUB is constantly getting complaints about alternative electric and gas suppliers using predatory sales tactics. Most customers in Illinois can choose a company other than the regulated utility to be their electric…...
At CUB we get a lot of calls from consumers who have questions about renewable energy plans that get pitched to them by alternative suppliers. These “green plans” are a legitimate choice, but some people have complained about exorbitant rates. If you’re shopping in the market, you should have all…...
The Illinois Commerce Commission (ICC) took a big step in improving the power market, proposing new rules to protect consumers against misleading marketing. CUB and other consumer advocates applaud the new rules. For about two years, we have been calling for tougher rules to prevent misleading and confusing marketing by…...
I received this report from a CUB member about an encounter he had with an alternative supplier–a company we haven’t heard of in the market. The consumer thanks everyone at CUB for “saving my butt.” Last Wednesday night (March 9th), shortly after dinner, my doorbell rang. Very unusual for my doorbell…...
Thanks to CUB’s help, retiree Helen Conrades had a little celebration on St. Patrick’s Day—light beer over ice—and some kind words for the consumer group. “Love, love, love you,” said the Roselle woman, who was celebrating a $539 refund check she had just received from an alternative gas supplier. “My…...
A former CUB co-worker relayed this bizarre, fraudulent phone pitch he received from an alternative supplier–we’ll call the company “ACME IL Electricity.” This is a good example of the kinds of reports we get every week from Illinois consumers. My notes are in red. Alternative Supplier: “I’m calling from (ACME IL…...
