Can you count on your cellphone carrier to save your life? When you dial 911 from a cellphone, most consumers may expect dispatchers to immediately know their location. However, current Federal Communications Commission (FCC) rules only require your carrier to provide location data that is accurate within 50-300 meters, according…...
CUB releases new infographics, including COVID-19 alert
Below is our gallery of new infographics, including an important update on utility consumer protections during the COVID-19 crisis. CUB thanks the Heising-Simons Foundation for a generous grant that helped us create this series of infographics about important consumer issues. Important utility customer protections during the COVID-19 Crisis Are you…...
CUB Q&A: FERC ruling takes Illinois a step closer to paying higher bills to support dirty energy
A new ruling by the Federal Energy Regulatory Commission (FERC) brings Illinois one step closer to funding a fossil fuel bailout. And that increases the urgency to pass the Clean Energy Jobs Act (CEJA), sweeping legislation that would protect consumers’ power bills while moving the state toward 100 percent renewable…...
CUB alert: People struggling to pay utility bills should call their utilities to take advantage of landmark consumer protections
CUB urges Illinois consumers having difficulty paying their utility bills during the pandemic to contact their utility companies to take advantage of unprecedented consumer protections available to them. “Anybody struggling to pay their bills during the pandemic should immediately contact their utility to find out what protections are available, and…...
Good news: Moratorium on shut-offs extended through March 31, 2021
The Illinois Commerce Commission (ICC) has announced that the state’s major utilities that have agreed to extend their moratorium on shut-offs through March 31, 2021. Remember, while the moratorium on shut-offs has been extended for many customers, the moratorium on late fees has ended. It’s important that you contact your…...
