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COVID-19

Three Important Steps To Keep from Getting Your Utility Service Cut Off During the Pandemic

If you’re struggling to pay your utility bills during this public health crisis, CUB has some guidance on what steps to take. 1) Call Your Utility: As the utility company is the entity issuing the bill and the only entity with access to your account, your first call—no matter the…...

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CUB releases new infographics, including COVID-19 alert

Below is our gallery of new infographics, including an important update on utility consumer protections during the COVID-19 crisis. CUB thanks the Heising-Simons Foundation for a generous grant that helped us create this series of infographics about important consumer issues. Important utility customer protections during the COVID-19 Crisis Are you…...

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CUB alert: People struggling to pay utility bills should call their utilities to take advantage of landmark consumer protections

CUB urges Illinois consumers having difficulty paying their utility bills during the pandemic to contact their utility companies to take advantage of unprecedented consumer protections available to them. “Anybody struggling to pay their bills during the pandemic should immediately contact their utility to find out what protections are available, and…...

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Historic consumer protections: Urge the ICC to approve this COVID-19 relief plan

Illinois regulators this week will consider some of the strongest COVID-19 utility consumer protections in the country. Developed through weeks of discussion among consumer advocates and major utilities, this plan could serve as a national model to help utility customers struggling to pay their bills during the economic crisis. But…...

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Consumer advocates fight for extended COVID-19 protections for utility customers

After a historic agreement between consumer advocates and Illinois’ major utilities, state regulators are now considering the most comprehensive COVID-19 utility relief measures in the country. This plan could serve as a national model for helping utility customers struggling to pay their bills during the worst economic crisis since the…...

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CUB webinars to share tips on robocalls, cable, electric, solar in IL

In honor of Financial Literacy Month and Earth Month, the Citizens Utility Board (CUB) is holding a series of free webinars in April to share money-saving tips about robocalls, pay TV service, electric bills and new solar energy programs in Illinois.   The webinars are part of the watchdog’s continuing efforts…...

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Tell President Trump: Keep our utility service reliable and affordable

In an emergency like this, affordable utility service is vital, and that’s an important point to make with our leaders.  Please tell President Trump about CUB’s Utility Customers’ Bill of Rights, and urge him to support state and federal policies that will keep our electric, gas and telecom service reliable…...

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Struggling to pay your bills? These resources can help

With uncertain times come uncertain finances. Due to the public health emergency, you may have been laid off, your hours may have been cut, or you may have accrued unexpected medical expenses. Whatever the reason, paying your utility bills shouldn’t cause additional financial stress. These programs may be able to…...

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4 Coronavirus headlines you might have missed: Shut-offs, Wi-Fi, scams, dirty cellphones

As Coronavirus continues to spread, headlines have been saturated with news about the disease, also known as COVID-19. CUB picked a few news stories from the bunch that are helpful for consumers’ pocketbooks and health. Leaders call on utilities to half shut-offs during public health crisis. Gov. J.B. Pritzker and…...

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A message from CUB’s Executive Director: Responding to COVID-19

Dear Illinois consumers: Now that the World Health Organization has declared COVID-19 (also known as Coronavirus) a global pandemic, I want to let you know that the Citizens Utility Board (CUB) will continue to serve you through this public health crisis, while doing our part to limit this hazard from…...

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