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Are you due for an AT&T refund?

September 13, 2016 Jim Chilsen AT&T, CUB

AT&T has agreed to pay nearly $7.8 million to settle government allegations that the phone giant allowed scammers to charge some customers about $9 a month for a fake directory assistance service. The settlement, announced by the Federal Communications Commission (FCC) in August, is the latest action against the “cramming” scam. Cramming is…...

iPhone customer “filled with glee” after avoiding $999 fee

September 8, 2016 Jim Chilsen AT&T, Consumer Victories

Thanks to CUB’s help, a Chicago woman saved almost $1,000. According to a CUB complaint, Doretha started experiencing problems with her iPhone this past June—but an AT&T agent told her she qualified for a new phone. The only reason she considered the offer, Annie said, is because AT&T said she…...

Act now! Fight irritating, illegal robocalls

August 9, 2016 Samantha AT&T, Cellphone, Frontier, Landlines, Phone, Scams, Telecom, Uncategorized

Today, CUB asked Illinois consumers to sign a petition to fight illegal “robocalls.” It’s the perfect time to take action, now that Federal Communications Commission (FCC) Chairman Tom Wheeler has urged big phone companies to give customers free technology to block these computer-generated telemarketing calls. We’re all annoyed by these…...

Happy consumer: Versus AT&T, ‘CUB’s service was superior’

July 27, 2016 Jim Chilsen AT&T, Consumer Victories

By Sagar Dommaraju Kenneth Voight loves the “Consumer’s Choice” phone plans and his landline so much that he once appeared at a CUB news conference to promote them. So you can imagine how frustrated he was when an AT&T representative suddenly told him that he couldn’t return to the low-cost…...

AT&T tells her ‘the check’s in the mail;’ (but it wasn’t!)

June 27, 2016 Jim Chilsen AT&T, Consumer Advocacy, Consumer Victories

By: Sagar Dommaraju All Barbara Hardin wanted was the $11.78 AT&T owed her. For 11 months, she called the company a dozen times to try to get her money back. She had no such luck, until CUB got involved. When the retired homecare worker first noticed that she overpaid on…...

Saved from a high phone bill, retiree says: ‘Illinois consumers need CUB’

January 7, 2016 Jim Chilsen AT&T, Consumer Complaints, Consumer Victories, CUB, Landlines, Saving Money, savings, Telecom, Uncategorized

By Samantha Vercellino Last October, Chicago retiree Cassandra packed her bags and moved across town to the West Side of the city. She welcomed the change in scenery until she found out a new address also meant she had to switch to pricey digital phone service. Before the move, she…...

Retiree says: CUB doesn’t mess around!

October 6, 2015 Jim Chilsen AT&T, Consumer Victories, Internet/Broadband

By Samantha Vercellino Arlene Cleary will admit she’s not tech-savvy, which is why she’s stuck with AT&T and the same long distance calling plan the past 58 years. However, a new laptop, courtesy of her grandchildren a few years ago, finally forced her to welcome a different type of service…...

Spread the word: It’s Lifeline Awareness Week!

September 16, 2015 Jim Chilsen AT&T, Frontier, Landlines, Lifeline

By Samantha Vercellino It’s hard for many of us to imagine not being able to dial a friend, text mom or schedule a work event in our mobile calendars. Phone service has become so intertwined with our daily lives that we forget too many people can’t afford even basic telephone service, and thus…...

AT&T Mobility faces $100M fine for misleading consumers

June 18, 2015 Jim Chilsen AT&T, Broadband, Net Neutrality

Feel like your mobile Internet connection has been slower than usual? Well, if you’re an AT&T Mobility customer, that may be the case. The Federal Communications Commission (FCC) plans to slap AT&T Mobility with a $100 million fine for allegedly “throttling” speeds for unlimited data customers— the largest fine ever of its…...

CUB helps consumer put a stop to rising Internet bills

June 11, 2015 Jim Chilsen AT&T, Consumer Victories, Internet/Broadband, savings

By Samantha Vercellino Over the years, Jan Conrad watched as her AT&T Internet bill grew steadily. It wasn’t until after her bill topped $42 a month that she called CUB’s consumer hotline for help. “I was paying $42 just for Internet, and that’s what I used to pay for Internet…...

AT&T

Are you due for an AT&T refund?

iPhone customer “filled with glee” after avoiding $999 fee

Act now! Fight irritating, illegal robocalls

Happy consumer: Versus AT&T, ‘CUB’s service was superior’

AT&T tells her ‘the check’s in the mail;’ (but it wasn’t!)

Saved from a high phone bill, retiree says: ‘Illinois consumers need CUB’

Retiree says: CUB doesn’t mess around!

Spread the word: It’s Lifeline Awareness Week!

AT&T Mobility faces $100M fine for misleading consumers

CUB helps consumer put a stop to rising Internet bills

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CUB helps consumer put a stop to rising Internet bills