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consumer victories

CUB services helping consumers cut their utility bills $26/month

CUB services have saved participants an average of about $26 a month on their utility bills, according to a staff review.   COVID-19 may have brought CUB’s in-person events to a halt, but that hasn’t stopped CUB’s outreach team from working hard to serve consumers through online events and services. Along…...

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CUB staffer secures $4,800 refund from alternative supplier

If you’ve ever called CUB, there’s a good chance you’ve spoken to Jantay Gray, the woman who often answers our Consumer Hotline (1-800-669-5556). Jan is one of many outstanding consumer advocates on staff. This year, Sandra Marcelin-Reme, CUB’s director of consumer advocacy, sent the staff an email that exclaimed “WAY…...

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CUB’s online service captures “remarkable savings” for CUB member

CUB staffers have been working from home due to the COVID-19 pandemic, but that hasn’t stopped our outreach team from connecting with consumers and helping them save money on their bills. CUB member Don will save about $50 a month after his gas and electric bills were analyzed by CUB’s…...

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CUB’s 2019 Year in Review: ‘These victories are your victories.’

In CUB’s 35th year fighting for consumers, we set a new record for staffing money-saving events, marked a historic legislative victory, and worked on cases that have the potential to secure $90 million in refunds, rate cuts and other consumer benefits. CUB Executive Director David Kolata said this work is…...

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A message from Steve, a CUB Volunteer

My name is Steve, and one way I give back to my community is as a CUB member and volunteer. I’m proud of the work we’ve done this year—and one of my favorite moments is when I saved two customers from paying for an outrageous gas rip-off. So far, I’ve…...

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Like music to her ears : CUB helps violin instructor slash phone bill by $81

Imelda Kaminski, a violin instructor who’s been playing the instrument for 60 years, depended on her home phone service even more after her husband underwent spinal surgery—with all the calls to family, friends and doctors. Her husband’s recovery was her only concern until her AT&T bill arrived. It had soared…...

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CUB’s 2016 year in review

Thanks to your generous support, CUB helped saved Illinois consumers some $35 million in 2016, and we secured a major victory in Springfield. But we have more battles in the new year.  Policy Team: Efficiency victory in Springfield CUB helped pass the Future Energy Jobs Bill (Senate Bill 2814). We supported…...

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CUB, NBC 5 Help a Couple Get a $1,500 Refund

By Sagar Dommaraju If you’re looking for a good reason to read your electricity and gas bills, just check out Vicki and Jim Pelton’s story.  The retired Ottawa couple overpaid by $1,500, until CUB and a TV station worked to get them a full refund after 17 months of inflated…...

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Renew your CUB membership in April!

CUB has launched its April renewal campaign to get support for $6 billion in rate-hike battles. Energy giant Exelon is ramping up the pressure in Springfield to raise ComEd/Ameren power bills by up to $1.6 billion over the next five years. ComEd has filed for a $138 million rate hike.…...

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First Quarter Report: $58,828 in Consumer Savings

While CUB’s legal and policy teams fought $6 billion in higher rates in the first quarter of 2016, the consumer advocacy and outreach departments were busy too, helping consumers save an estimated $58,828.08. According to CUB records, the outreach department–which holds money-saving events across Illinois–showed consumers how to cut their utility…...

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